eBay LINK Support

Announcements 11

• Introduction to Omnivore Analytics
• eBay LINK's new look
• eBay Autumn 2018 Seller Release
• eBay Guaranteed Delivery
• eBay Spring 2017 Seller Release

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Webinars 0

Installation 11

• Install the eBay LINK app for BigCommerce
• Install eBay LINK app for Shopify
• Install eBay LINK plugin for WooCommerce
• eBay Set Up Checklist for the eBay LINK App
• Set Up Wizard

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eBay LINK Vs eBay 4

• About eBay LINK
• 2 minute overview about eBay LINK
• eBay, eBay LINK and my ecommerce store - what do I do where?
• Connect eBay LINK to your eBay seller account

Accessing eBay LINK 4

• How to login to eBay LINK?
• Which currencies/countries will eBay LINK connect to?
• My store has lost its connection with eBay LINK - how can it be reconnected?
• How do I install the eBay LINK Shopify App?

Common FAQs 10

• The eBay LINK Dashboard
• How do I list a product on eBay?
• How do I add new products from my Shopify/BigCommerce store to eBay LINK and get them listing on eBay?
• How do I process orders?
• How do I change or manage stock levels with eBay LINK?

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eBay Sync Migration to eBay LINK 4

• eBay Sync Migration: About eBay LINK
• How to set up eBay LINK
• Existing listings on eBay that were created by eBay Sync
• Keep the eBay Categories

Articles relevant for eBay USA 1

• Selling on eBay USA using Omnivore

Before you Start Selling 9

• Important Information About Listing On eBay AU
• What You'll Need to Setup eBay Australia
• Potential Issues and How to Solve Them
• Quick Links to key eBay Pages
• Sellers with existing listings on eBay - keep your eBay Listings Live

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Creating & Managing Listings 17

• How to list a product on eBay
• eBay Listing Limits
• Good Til Cancelled and Out of Stock Listings
• Common eBay Listing Errors and how to resolve them.
• How do remove links from my product descriptions for eBay

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eBay Business Polices 8

• eBay Managed Payments
• Make some listings available for sale internationally
• Offer Local pickup only on my eBay listings
• Steps to override the handling time for a particular listings
• Modify and create a Returns Policy for eBay AU

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eBay Best Practice 6

• Optimise your product titles for eBay search
• Adult content and Private Listings
• Tailor your product name for your eBay listings
• Top tips for selling on eBay
• Seller Standards – Resolution Centre Cases

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eBay Stores 8

• eBay stores and which is best for you
• Changing your eBay store subscription
• Placing your eBay Store on holiday mode.
• Leaving feedback for a buyer
• Products listed under an Other category in eBay

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Product Listing Template 6

• Add your logo URL & setup your product listing template for eBay
• eBay product listing template - avoid the use of banned words
• Mobile Friendly Descriptions on eBay.
• Modify the default product listing template for eBay
• Change the default eBay product listing template

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Product Identifiers (UPC, EAN, MPN) 2

• About product identifiers
• Meet your eBay's requirements for product identifiers

Product Listing Issues 24

• eBay validation error: category doesn't accept variations
• eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
• eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
• Can I sell alcohol/liquor related products on eBay?
• eBay validation error: A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category

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Shipping Setup 19

• eBay shipping types pre setup reading
• Weight based shipping using postage rate tables on eBay
• Calculated shipping using weight and dimension on eBay
• Change the price of shipping and edit the policy in Omnivore
• Weight value used for shipping

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Order Issues 9

• Overdue Orders email notifications
• Order flow between eBay and your eCommerce store
• How long does it take for an order to come through to my eCommerce store from eBay?
• Seeing if an order has come from eBay in my eCommerce store
• Orders not showing as shipped in eBay

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Refunds and Cancellations 5

• Refund/Cancel eBay orders using Shopify/Omnivore new API
• Refunding eBay orders
• eBay final seller fees returned when you cancel an order
• eBays Australia's auto return process
• Cancelling orders for out of stock and Seller Standards

Click & Collect 3

• Allocating home-delivery orders to dispatch from a store
• Generate home-delivery stock quantity from store inventory feed for Click and Collect
• Updating Click and Collect stores

Dashboard 2

• When the Omnivore Dashboard is refreshing
• Add, Update and Delete Contacts in eBay LINK

Products 18

• Manage your listings in Omnivore
• NEW - View product and marketplace history
• Block or exclude products from listing on a marketplace
• Block one or more products from listing on a marketplace
• Block a product that is already listed

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Product Groups 5

• About Product Groups
• Create a product group in Omnivore
• Best practice ssing a Product Group for a Promotion
• Using a Product Group for eBay Shipping
• Using the same Product Group for Shipping and Promotions

Product Actions 11

• Create product names/different product titles for each marketplace
• A guide to create custom descriptions to enhance sales
• Create stock buffer by product action and group
• Add additional image(s) using a product action or attribute
• Add a hero image to a product in Omnivore

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Category Mapping 7

• Overview of Omnivore Category Mapping
• Assign products to marketplace categories
• How to delete or change a category
• Ignoring 'promotional' retailer categories
• Edit or apply categories using a CSV import

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Orders and Refunds 9

• Overview of orders in Omnivore
• About ‘Quarantined’ orders
• Meaning of the order status "Retailer Notified Failure"
• Order refunds and cancellations
• Orders in Omnivore but not in your eCommerce Store

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Pricing and Promotions 9

• About the Promotions feature
• Types of promotions
• Change the price of products on a marketplace using Promotions
• Pricing the same product differently in my eCommerce store and on eBay
• How to change a promotion that is active

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Bundles 2

• Creating Bundles and Bulk Buys
• Bulk Upload of Bundles via CSV

Feeds & Syncing 5

• Import from eCommerce Store and Upload to Marketplace buttons
• Definition of a feed
• Sync frequency between my eCommerce store and the marketplace
• Syncing when you've made a change in eCommerce store
• Updates to eBay after making a change to products in your eCommerce store

Settings 4

• How to login
• Turning off email alerts
• Suspended or Restricted Account
• How To Add, Update and Delete Contacts in Omnivore

Reporting 1

• Reporting in Omnivore

Inventory Management 7

• Inventory syncing between the Marketplace and eCommerce stores
• Prevent oversells using Omnivores stock buffer feature
• Manually changing the stock quantity of a product on the Marketplace
• Minimum Stock Sync Threshold
• Clearing Out 'unsold' Listings

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Omnivore Charges 1

• Shopify billing

Installation and Set Up 5

• UPCs, EANs and ISBNs in WooCommerce
• How to generate API keys in WooCommerce version 2.4 or above.
• How to set up eBay Item Specifics as Product Attributes in WooCommerce
• Setting tax correctly on WooCommerce products
• WooCommerce tax set up for eBay Link

Orders 4

• Marking orders as shipped in WooCommerce for eBayLINK
• The order cannot be created in WooCommerce due to these errors: Null payload, couldn't get details?
• old - (marking orders as shipped for Woocommerce)
• Can I see the marketplace that the WooCommerce order has been bought from?

Products 3

• Data used from WooCommerce in eBayLINK
• How to find your WooCommerce Product IDs.
• Map product data fields in eBay LINK for Woocommerce

Connection and Syncing 3

• WooCommerce Connection Troubleshooting Guide, New & Existing User.
• How do I deactivate eBay Link in WooCommerce?
• Product and inventory syncing between eBay, eBay LINK and WooCommerce

Set up 6

• Connection to your Shopify Store.
• Data used from Shopify in eBaylink.
• Change to Shopify API 2024 / 2025 - eBay LINK
• Easy View Shopify Data
• When should I uninstall the Shopify app?

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Products 13

• My Shopify products have not imported
• Products imported from Shopify have incorrect prices or show the wrong amount of GST
• How to use Shopify product tags as eBay Item Specifics.
• Products imported from Shopify show wholesale prices
• Products imported from Shopify show incorrect inventory

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Orders 5

• Set the order currency to the same as store currency in Shopify
• Mark orders as shipped and send tracking to eBay from Shopify
• Shopify Order Errors
• Orders are not marked as shipped in The Marketplace
• How can I tell which marketplace an order has come from in my Shopify store?

Overview 3

• When should I uninstall the BigCommerce app?
• App error: It seems you have found an error If you have previously installed eBay LINK, try uninstall and then install again. If the problem persists, please contact Support
• Connection to your BigCommerce Store

Products 12

• My Bigcommerce products have not imported
• Products with Options imported from my Bigcommerce store show incorrect pricing for the Options
• Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
• Products imported from Bigcommerce show incorrect inventory
• Which images are used from my BigCommerce products?

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Orders 2

• Bigcommerce order errors
• Marking Orders as Shipped and Sending Tracking from Bigcommerce.