eBay LINK Support

Announcements 11

• Introduction to Omnivore Analytics
• eBay LINK's new look
• eBay Autumn 2018 Seller Release
• eBay Guaranteed Delivery
• eBay Spring 2017 Seller Release

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Webinars 0

Installation 11

• Install the eBay LINK app for BigCommerce
• Install eBay LINK app for Shopify
• Install eBay LINK plugin for WooCommerce
• eBay Set Up Checklist for the eBay LINK App
• Set Up Wizard

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eBay LINK Vs eBay 4

• About eBay LINK
• 2 minute overview about eBay LINK
• eBay, eBay LINK and my ecommerce store - what do I do where?
• Connect eBay LINK to your eBay seller account

Accessing eBay LINK 4

• How to login to eBay LINK?
• Which currencies/countries will eBay LINK connect to?
• My store has lost its connection with eBay LINK - how can it be reconnected?
• How do I install the eBay LINK Shopify App?

Common FAQs 10

• The eBay LINK Dashboard
• How do I list a product on eBay?
• How do I add new products from my Shopify/BigCommerce store to eBay LINK and get them listing on eBay?
• How do I process orders?
• How do I change or manage stock levels with eBay LINK?

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eBay Sync Migration to eBay LINK 4

• eBay Sync Migration: About eBay LINK
• How to set up eBay LINK
• Existing listings on eBay that were created by eBay Sync
• Keep the eBay Categories

eBay USA 1

• Selling on eBay USA Using Omnivore

Before you Start Selling 6

• Important Information About Listing On eBay AU
• What You'll Need to Setup eBay Australia
• Sellers with existing listings on eBay - keep your eBay Listings Live
• Required eBay business policies
• eBay Plus Criteria and Set Up

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Create & Manage Listings 11

• How to list a product on eBay
• eBay Listing Limits
• Good Til Cancelled and Out of Stock Listings
• How to Remove Links From Your Product Description for eBay
• How to Setup and Apply Subtitles to eBay Listings

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Business Polices 4

• How Do I Make Some Listings Available For Sale Internationally On eBay?
• Can I Offer Local Pickup Only On My eBay Listings?
• How Do I Set a Different Handling Time For Specific eBay Listings?
• How Do I Create or Modify a Returns Policy for eBay?

Best Practice 4

• How Do I Optimise My Product Titles For eBay?
• Top Tips for Selling Successfully on eBay
• Seller Standards – Resolution Centre Cases
• How Do I Create Volume Discounts On eBay

eBay Stores 3

• How Do I Place My eBay Store On Holiday Mode?
• What eBay Store Categories Can I Use?
• Why Are My Products Listed In The "Other" Store Category On eBay

Product Listing Template 4

• How Do I Set Up My eBay Listing Template And Add My Logo?
• How Do I Avoid The Use Of Banned Words On My eBay Listing Template?
• How Can I Change The Default eBay Listing Template?
• How Can I Cross-Sell Products On eBay?

Product Listing Issues 10

• Common eBay Listing Errors and how to resolve them.
• Ebay error: The item can't be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
• eBay error: When specifying SKU for InventoryTrackingMethod, the SKU must be unique within your active and scheduled listings
• eBay error - Variations Specifics and Item Specifics entered for a Multi-SKU item should be different.
• eBay error: Package dimensions are less than the minimum allowable limit for service Australia Post Parcel Post Parcel

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Shipping Setup 16

• eBay Shipping Types Explained: What to Know Before Setup in Omnivore
• What Weight Value Is Used For Calculating Shipping on eBay?
• How Do I Set The Shipping Location In Omnivore For eBay?
• How Do I Set Up Free Shipping On All My eBay Listings?
• How Do I Set Up Free Shipping On Selected Products On eBay?

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Order 9

• Overdue Orders email notifications
• Order flow between eBay and your eCommerce store
• How long does it take for an order to come through to my eCommerce store from eBay?
• Seeing if an order has come from eBay in my eCommerce store
• Orders not showing as shipped in eBay

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Refunds & Cancellations 2

• Refund/Cancel eBay orders using Shopify/Omnivore new API
• Refunding eBay orders

Click & Collect 3

• Allocating home-delivery orders to dispatch from a store
• Generate home-delivery stock quantity from store inventory feed for Click and Collect
• Updating Click and Collect stores

Dashboard 2

• When the Omnivore Dashboard is refreshing
• Add, Update and Delete Contacts in Omnivore

Products 17

• Manage your listings in Omnivore
• View product and marketplace history
• Block or exclude products from listing on a marketplace
• Block one or more products from listing on a marketplace
• Block Products from Listing

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Product Groups 4

• About Product Groups
• Create a product group in Omnivore
• Best practice Using a Product Group for a Promotion
• Utilising Product Groups for eBay Shipping

Product Actions 10

• Create Different Product Names / Titles For Each Marketplace
• Create unique product titles and add other attributes using CSV upload
• Edit or change a product title on a single product
• A guide to create custom descriptions to enhance sales
• Create different product descriptions using product actions

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Inventory Management 5

• Inventory Syncing Between Marketplaces and eCommerce tores
• Prevent oversells using Omnivores stock buffer feature
• Manually changing the stock quantity of a product on a marketplace
• Minimum Stock Sync Threshold
• eBay's Out of Stock Preference with Omnivore / eBayLink

Category Mapping 7

• Overview of Omnivore Category Mapping
• Assign products to marketplace categories
• How to delete or change a category
• How to Ignore Generic / Promotional Type Retailer Categories
• Edit or apply categories using a CSV import

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Orders, Shipment, Refunds 10

• About Quarantined orders
• Map your store shipping carrier with a marketplace carrier
• Marketplace requirements for Shipment and Tracking of orders
• Meaning of the order status Retailer Notified Failure
• Overview of orders in Omnivore

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Pricing and Promotions 8

• About the Promotions feature
• Types of promotions
• Change the price of products on a marketplace using Promotions
• How to change a promotion that is active
• Stopping an active promotion

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Bundles 2

• Creating Bundles and Bulk Buys
• Bulk Upload Bundles via CSV

Feeds & Syncing 3

• Import from eCommerce Store and Upload to Marketplace buttons
• Sync frequency between my eCommerce store and the marketplace
• Syncing when you've made a change in eCommerce store

Settings 3

• Turning off email alerts
• Suspended or Restricted Account
• How To Add, Update and Delete Contacts in Omnivore

Reporting 1

• Reporting in Omnivore

Installation and Set Up 5

• UPCs, EANs and ISBNs in WooCommerce
• How to generate API keys in WooCommerce version 2.4 or above.
• How to set up eBay Item Specifics as Product Attributes in WooCommerce
• Setting tax correctly on WooCommerce products
• WooCommerce tax set up for eBay Link

Orders 4

• Marking orders as shipped in WooCommerce for eBayLINK
• The order cannot be created in WooCommerce due to these errors: Null payload, couldn't get details?
• old - (marking orders as shipped for Woocommerce)
• Can I see the marketplace that the WooCommerce order has been bought from?

Products 3

• Data used from WooCommerce in eBayLINK
• How to find your WooCommerce Product IDs.
• Map product data fields in eBay LINK for Woocommerce

Connection and Syncing 3

• WooCommerce Connection Troubleshooting Guide, New & Existing User.
• How do I deactivate eBay Link in WooCommerce?
• Product and inventory syncing between eBay, eBay LINK and WooCommerce

Set up 6

• Connection to your Shopify Store.
• Data used from Shopify in eBaylink.
• Change to Shopify API 2024 / 2025 - eBay LINK
• Easy View Shopify Data
• When should I uninstall the Shopify app?

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Products 13

• My Shopify products have not imported
• Products imported from Shopify have incorrect prices or show the wrong amount of GST
• How to use Shopify product tags as eBay Item Specifics.
• Products imported from Shopify show wholesale prices
• Products imported from Shopify show incorrect inventory

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Orders 5

• Set the order currency to the same as store currency in Shopify
• Mark orders as shipped and send tracking to eBay from Shopify
• Shopify Order Errors
• Orders are not marked as shipped in The Marketplace
• How can I tell which marketplace an order has come from in my Shopify store?

Overview 3

• When should I uninstall the BigCommerce app?
• App error: It seems you have found an error If you have previously installed eBay LINK, try uninstall and then install again. If the problem persists, please contact Support
• Connection to your BigCommerce Store

Products 12

• My Bigcommerce products have not imported
• Products with Options imported from my Bigcommerce store show incorrect pricing for the Options
• Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
• Products imported from Bigcommerce show incorrect inventory
• Which images are used from my BigCommerce products?

View all 12

Orders 2

• Bigcommerce order errors
• Marking Orders as Shipped and Sending Tracking from Bigcommerce.