eBay LINK Support
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Knowledge base
eBay LINK Updates
Announcements
11
Introduction to Omnivore Analytics
eBay LINK's new look
eBay Autumn 2018 Seller Release
eBay Guaranteed Delivery
eBay Spring 2017 Seller Release
View all 11
Webinars
0
Getting started with eBay LINK
Installation
11
Install the eBay LINK app for BigCommerce
Install eBay LINK app for Shopify
Install eBay LINK plugin for WooCommerce
eBay Set Up Checklist for the eBay LINK App
Set Up Wizard
View all 11
eBay LINK Vs eBay
4
About eBay LINK
2 minute overview about eBay LINK
eBay, eBay LINK and my ecommerce store - what do I do where?
Connect eBay LINK to your eBay seller account
Accessing eBay LINK
4
How to login to eBay LINK?
Which currencies/countries will eBay LINK connect to?
My store has lost its connection with eBay LINK - how can it be reconnected?
How do I install the eBay LINK Shopify App?
Common FAQs
10
The eBay LINK Dashboard
How do I list a product on eBay?
How do I add new products from my Shopify/BigCommerce store to eBay LINK and get them listing on eBay?
How do I process orders?
How do I change or manage stock levels with eBay LINK?
View all 10
eBay Sync Migration to eBay LINK
4
eBay Sync Migration: About eBay LINK
How to set up eBay LINK
Existing listings on eBay that were created by eBay Sync
Keep the eBay Categories
Selling on eBay
Articles relevant for eBay USA
1
Selling on eBay USA using Omnivore
Before you Start Selling
9
Important Information About Listing On eBay AU
What You'll Need to Setup eBay Australia
Potential Issues and How to Solve Them
Quick Links to key eBay Pages
Sellers with existing listings on eBay - keep your eBay Listings Live
View all 9
Creating & Managing Listings
17
How to list a product on eBay
eBay Listing Limits
Good Til Cancelled and Out of Stock Listings
Common eBay Listing Errors and how to resolve them.
How do remove links from my product descriptions for eBay
View all 17
eBay Business Polices
8
eBay Managed Payments
Make some listings available for sale internationally
Offer Local pickup only on my eBay listings
Steps to override the handling time for a particular listings
Modify and create a Returns Policy for eBay AU
View all 8
eBay Best Practice
6
Optimise your product titles for eBay search
Adult content and Private Listings
Tailor your product name for your eBay listings
Top tips for selling on eBay
Seller Standards – Resolution Centre Cases
View all 6
eBay Stores
8
eBay stores and which is best for you
Changing your eBay store subscription
Placing your eBay Store on holiday mode.
Leaving feedback for a buyer
Products listed under an Other category in eBay
View all 8
Product Listing Template
6
Add your logo URL & setup your product listing template for eBay
eBay product listing template - avoid the use of banned words
Mobile Friendly Descriptions on eBay.
Modify the default product listing template for eBay
Change the default eBay product listing template
View all 6
Product Identifiers (UPC, EAN, MPN)
2
About product identifiers
Meet your eBay's requirements for product identifiers
Product Listing Issues
24
eBay validation error: category doesn't accept variations
eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
Can I sell alcohol/liquor related products on eBay?
eBay validation error: A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category
View all 24
Shipping Setup
19
eBay shipping types pre setup reading
Weight based shipping using postage rate tables on eBay
Calculated shipping using weight and dimension on eBay
Change the price of shipping and edit the policy in Omnivore
Weight value used for shipping
View all 19
Order Issues
9
Overdue Orders email notifications
Order flow between eBay and your eCommerce store
How long does it take for an order to come through to my eCommerce store from eBay?
Seeing if an order has come from eBay in my eCommerce store
Orders not showing as shipped in eBay
View all 9
Refunds and Cancellations
5
Refund/Cancel eBay orders using Shopify/Omnivore new API
Refunding eBay orders
eBay final seller fees returned when you cancel an order
eBays Australia's auto return process
Cancelling orders for out of stock and Seller Standards
Click & Collect
3
Allocating home-delivery orders to dispatch from a store
Generate home-delivery stock quantity from store inventory feed for Click and Collect
Updating Click and Collect stores
Features User Guide
Dashboard
2
When the Omnivore Dashboard is refreshing
Add, Update and Delete Contacts in eBay LINK
Products
18
Manage your listings in Omnivore
NEW - View product and marketplace history
Block or exclude products from listing on a marketplace
Block one or more products from listing on a marketplace
Block a product that is already listed
View all 18
Product Groups
5
About Product Groups
Create a product group in Omnivore
Using a Product Group for a Promotion
Using a Product Group for eBay Shipping
Using the same Product Group for Shipping and Promotions
Product Actions
11
Create product names/different product titles for each marketplace
A guide to create custom descriptions to enhance sales
Create stock buffer by product action and group
Add additional image(s) using a product action or attribute
Create a size chart using a product action
View all 11
Category Mapping
6
Overview of Omnivore Category Mapping
Assign products to marketplace categories
How to delete or change a category
Ignoring 'promotional' retailer categories
Using keyword filters and rules for category mapping
View all 6
Orders and Refunds
9
Overview of orders in Omnivore
About ‘Quarantined’ orders
Meaning of the order status "Retailer Notified Failure"
Order refunds and cancellations in Shopify
Orders in Omnivore but not in your eCommerce Store
View all 9
Pricing and Promotions
9
About the Promotions feature
Types of promotions
Change the price of products on a marketplace using Promotions
Pricing the same product differently in my eCommerce store and on eBay
How to change a promotion that is active
View all 9
Bundles
2
Creating Bundles and Bulk Buys
Bulk Upload of Bundles via CSV
Feeds & Synching
5
Import from eCommerce Store and Upload to Marketplace buttons
Definition of a feed
Sync frequency between my eCommerce store and the marketplace
Syncing when you've made a change in eCommerce store
Updates to eBay after making a change to products in your eCommerce store
Settings
4
How to login
Turning off email alerts
Suspended or Restricted Account
How To Add, Update and Delete Contacts in Omnivore
Reporting
1
Reporting in Omnivore
Inventory Management
7
Inventory syncing between the Marketplace and eCommerce stores
Prevent oversells using Omnivores stock buffer feature
Manually changing the stock quantity of a product on the Marketplace
Minimum Stock Sync Threshold
Clearing Out 'unsold' Listings
View all 7
Omnivore Charges
1
Shopify billing
Woocommerce for eBayLINK
Installation and Set Up
5
UPCs, EANs and ISBNs in WooCommerce
How to generate API keys in WooCommerce version 2.4 or above.
How to set up eBay Item Specifics as Product Attributes in WooCommerce
Setting tax correctly on WooCommerce products
WooCommerce tax set up for eBay Link
Orders
4
Marking orders as shipped in WooCommerce for eBayLINK
The order cannot be created in WooCommerce due to these errors: Null payload, couldn't get details?
old - (marking orders as shipped for Woocommerce)
Can I see the marketplace that the WooCommerce order has been bought from?
Products
3
Data used from WooCommerce in eBayLINK
How to find your WooCommerce Product IDs.
Map product data fields in eBay LINK for Woocommerce
Connection and Syncing
3
WooCommerce Connection Troubleshooting Guide, New & Existing User.
How do I deactivate eBay Link in WooCommerce?
Product and inventory syncing between eBay, eBay LINK and WooCommerce
Shopify for eBayLINK
Set up
5
Easy View Shopify Data
When should I uninstall the Shopify app?
App error: It seems you have found an error If you have previously installed eBay LINK, try uninstall and then install again. If the problem persists, please contact Support
Connection to your Shopify Store.
Data used from Shopify in eBaylink.
Products
13
My Shopify products have not imported
Products imported from Shopify have incorrect prices or show the wrong amount of GST
How to use Shopify product tags as eBay Item Specifics.
Products imported from Shopify show wholesale prices
Products imported from Shopify show incorrect inventory
View all 13
Orders
5
Set the order currency to the same as store currency in Shopify
Mark orders as shipped and send tracking to eBay from Shopify
Shopify Order Errors
Orders are not marked as shipped in The Marketplace
How can I tell which marketplace an order has come from in my Shopify store?
Bigcommerce for eBayLINK
Overview
3
When should I uninstall the BigCommerce app?
App error: It seems you have found an error If you have previously installed eBay LINK, try uninstall and then install again. If the problem persists, please contact Support
Connection to your BigCommerce Store
Products
12
My Bigcommerce products have not imported
Products with Options imported from my Bigcommerce store show incorrect pricing for the Options
Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
Products imported from Bigcommerce show incorrect inventory
Which images are used from my BigCommerce products?
View all 12
Orders
2
Bigcommerce order errors
Marking Orders as Shipped and Sending Tracking from Bigcommerce.