eBay LINK Support

Announcements 11

• Introduction to Omnivore Analytics
• eBay LINK's new look
• eBay Autumn 2018 Seller Release
• eBay Guaranteed Delivery
• eBay Spring 2017 Seller Release

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Webinars 0

Installation 11

• Install the eBay LINK app for BigCommerce
• Install eBay LINK app for Shopify
• Install eBay LINK plugin for WooCommerce
• eBay Set Up Checklist
• Set Up Wizard

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eBay LINK Vs eBay 4

• About eBay LINK
• 2 minute overview about eBay LINK
• eBay, eBay LINK and my ecommerce store - what do I do where?
• Connect eBay LINK to your eBay seller account

Accessing eBay LINK 4

• How to login to eBay LINK?
• Which currencies/countries will eBay LINK connect to?
• My store has lost its connection with eBay LINK - how can it be reconnected?
• How do I install the eBay LINK Shopify App?

Common FAQs 10

• The eBay LINK Dashboard
• How do I list a product on eBay?
• How do I add new products from my Shopify/BigCommerce store to eBay LINK and get them listing on eBay?
• How do I process orders?
• How do I change or manage stock levels with eBay LINK?

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eBay Sync Migration to eBay LINK 4

• eBay Sync Migration: About eBay LINK
• How to set up eBay LINK
• Existing listings on eBay that were created by eBay Sync
• Keep the eBay Categories

About eBay Australia 10

• Important Information About Listing On eBay AU
• What You'll Need
• The connection to your eBay Storefront will expire in "X" day(s)
• Potential Issues and How to Solve Them
• Quick Links to key eBay Pages

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Creating & Managing Listings 16

• How to list a product on eBay
• eBay Listing Limits
• Common eBay Listing Errors and how to resolve them.
• How do remove links from my product descriptions for eBay
• How do I end a listing on eBay?

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Product Listing Template 6

• Can I Change The Logo In My Product Listing Page?
• How can I create my own product listing template in eBay?
• Can I change the product listing template provided?
• Product Listing Template - best practice and how to avoid using banned words.
• Cross sell eBay listing template

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eBay Shipping, Location, Returns and Payments 23

• eBay Managed Payments
• Product Shipping Location on eBay Listings
• Change the price of shipping and edit the policy in Omnivore
• How do I set up international shipping?
• Can I exclude areas where I don’t want to ship to? How do I do this?

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Product Identifiers - (i.e. UPC, EAN, MPN) 2

• What are product identifiers?
• What do I need to do to make sure I meet eBay's requirements for product identifiers?

eBay Best Practice 7

• Optimise your product titles for eBay search
• Adult content and Private Listings
• How can I tailor the ‘Title’ on eBay for my products?
• eBay Promoted Listings
• Top tips for selling on eBay

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eBay Stores 8

• Which eBay store should I use?
• Can I change my eBay store subscription?
• Placing your eBay Store on holiday mode.
• Can I automatically leave feedback for a buyer?
• Why are all my products listed under an 'Other' category in my eBay store?

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Product Listing Issues 26

• eBay validation error: category doesn't accept variations
• eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
• eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
• Can I sell alcohol/liquor related products on eBay?
• eBay validation error: A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category

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Order Issues 11

• Why am I receiving Overdue Orders email notifications?
• How do orders flow between eBay and my eCommerce store?
• How long does it take for an order to come through to my eCommerce store from eBay?
• How can I tell if an order has come from eBay in my eCommerce store?
• Why is my order not showing as shipped in eBay?

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Refunds and Cancellations 4

• How do I refund an order?
• How do I get my eBay final seller fees returned if I cancel an order?
• What is eBays' auto return process?
• Cancelling orders for out of stock and Seller Standards

Click & Collect 3

• Allocating home-delivery orders to dispatch from a store
• Generate home-delivery stock quantity from store inventory feed for Click and Collect
• Updating Click and Collect stores

Dashboard 3

• Overview and dashboard features
• Why does my dashboard say "Refreshing"?
• How To Add, Update and Delete Contacts in eBay LINK

Products 13

• Block or exclude products from listing on a marketplace
• About the Products page
• What is an "Active Product" vs a "Not Active" product?
• How can I send product or order link from Omnivore?
• How long does it take for the product to be removed from eBay after it has been blocked in the system?

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Product Groups 7

• What is a Product Group?
• What can I use Product Groups for?
• Create a product group in Omnivore
• How do I use a Product Group with a Promotion?
• How do I use a Product Group for eBay Shipping?

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Product Actions 2

• Creating different Product titles on different marketplaces using Product Actions
• Complete guide to editing descriptions

Category Mapping 5

• Category Mapping; assigning marketplace categories to your products
• How to map/assign products to marketplace categories
• Ignoring 'promotional' retailer categories
• How to delete or change a category
• Using keyword filtering and creating rules

Orders 8

• Overview of orders
• What is a ‘Quarantined’ order?
• Orders and Currency
• Order not found in your eCommerce Store. Error: Product SKU Not Found.
• Safeguarding Personally Identifiable Information (PII)

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Pricing and Promotions 9

• Overview
• What kind of promotions can I create?
• How do I change the price of my products on a marketplace using the Promotions feature?
• Can I have a different price on the same product in my eCommerce store and on eBay?
• Can I change a promotion that is active?

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Bundles 2

• How to create a Bundle
• Bulk Upload of Bundles via CSV

Feeds & Synching 4

• What is a feed?
• How often are updates made between my eCommerce store and eBay?
• If I make a change to products in my eCommerce store, when will it be updated in eBay?
• Can I manually trigger a sync if I have made a change in my eCommerce store?

Settings 5

• Overview of Settings
• How to login
• How do I turn off email alerts?
• Suspend Account or your account is currently suspended.
• How To Add, Update and Delete Contacts in Omnivore

Reporting 1

• Overview

Inventory Management 7

• Why does my eBay Seller Hub shows Active listings with zero available quantity
• How do I clear out 'unsold' listings?
• How often is inventory synched between eBay and my eCommerce store?
• When is inventory on my eCommerce store updated when an order has been made on eBay?
• Are there ways to prevent overselling? Is there a stock buffer?

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Omnivore Charges 1

• Shopify billing

Installation and Set Up 5

• UPCs, EANs and ISBNs in WooCommerce
• How to generate API keys in WooCommerce version 2.4 or above.
• How to set up eBay Item Specifics as Product Attributes in WooCommerce
• Setting tax correctly on WooCommerce products
• WooCommerce tax set up for eBay Link

Orders 4

• Marking orders as shipped in WooCommerce for eBayLINK
• The order cannot be created in WooCommerce due to these errors: Null payload, couldn't get details?
• old - (marking orders as shipped for Woocommerce)
• Can I see the marketplace that the WooCommerce order has been bought from?

Products 2

• Data used from WooCommerce in eBayLINK
• How to find your WooCommerce Product IDs.

Connection and Syncing 3

• WooCommerce Connection Troubleshooting Guide, New & Existing User.
• How do I deactivate eBay Link in WooCommerce?
• Product and inventory syncing between eBay, eBay LINK and WooCommerce

Set up 5

• Easy View Shopify Data
• When should I uninstall the Shopify app?
• App error: It seems you have found an error If you have previously installed eBay LINK, try uninstall and then install again. If the problem persists, please contact Support
• Connection to your Shopify Store.
• Data used from Shopify in eBaylink.

Products 13

• My Shopify products have not imported
• Products imported from Shopify have incorrect prices or show the wrong amount of GST
• How to use Shopify product tags as eBay Item Specifics.
• Products imported from Shopify show wholesale prices
• Products imported from Shopify show incorrect inventory

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Orders 5

• Set the order currency to the same as store currency in Shopify
• Mark orders as shipped and send tracking to eBay from Shopify
• Shopify Order Errors
• Orders are not marked as shipped in The Marketplace
• How can I tell which marketplace an order has come from in my Shopify store?

Overview 3

• When should I uninstall the BigCommerce app?
• App error: It seems you have found an error If you have previously installed eBay LINK, try uninstall and then install again. If the problem persists, please contact Support
• Connection to your BigCommerce Store

Products 12

• My Bigcommerce products have not imported
• Products with Options imported from my Bigcommerce store show incorrect pricing for the Options
• Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
• Products imported from Bigcommerce show incorrect inventory
• Which images are used from my BigCommerce products?

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Orders 2

• Bigcommerce order errors
• Marking Orders as Shipped and Sending Tracking from Bigcommerce.