TABLE OF CONTENTS

Overview

This FAQ explains important information you need to know when listing products on eBay Australia. Following these guidelines ensures your products are correctly listed and remain compliant with eBay’s requirements.


What Isn't Supported

  • Auction Listings
    At present, our platform has been built to handle orders for fixed-priced items only on eBay. Therefore, we are unable to support sellers wanting to list items on eBay as Auction listings.

  • Payment method must be Managed Payments
    All sellers on eBay AU must use eBay Managed Payments. Ensure your eBay account is set up and approved for Managed Payments before listing via Omnivore.

  • Freight Shipping
    Requests for a shipping quote after an order has been placed are not supported.

What to be Aware of

  • Existing listings on eBay
    By default, when our platform connects to a new eBay account, any pre-existing eBay listings the account may have are reset to have a quantity of "0".
    This is done to ensure that only products we are aware of (i.e. those we retrieve from your e-commerce platform) are listed for sale on eBay.

    Otherwise, we could potentially receive orders for products we have no knowledge of, which can cause errors and prevent us sending these orders back into your e-commerce platform.
    These type of listings will not be updated with any inventory/price changes, as we have no knowledge of them.
    There is also the risk of creating duplicate listings on eBay for your products.

    If however for some reason you do need to retain your existing eBay listings, it is possible to disable the default behaviour of our platform.

    This can be done by disabling the "End Unknown Products" feature.
    If you decide you need this, please contact our support team HERE before proceeding to list on eBay.

    As mentioned above though, we strongly advise against doing so as it:
    • means any orders for these existing eBay listings, will need to be processed manually on eBay and outside of our platform.
    • can lead to order processing delays.
    • means any price/inventory updates will need to be done manually on eBay.
    • can run the risk of creating duplicate listings on eBay.
  • Listing Price Requirements
    Listings are created as Fixed Price Good til Cancelled. The minimum listing price must be >$0.99. This is relevant if you see the error price is too small. This eBay Help Article covers this.
  • Product Image Requirements
    Products must have at least one image (minimum of 500px in size) in order to list.

  • GST requirements
    Our platform assumes that the product prices imported from your e-commerce platform are inclusive of GST.

    For further information, please see the following articles:
    - Shopify users and GST
    - Bigcommerce users and GST
    - eBay AU Tax Policy

  • Listing in the Sexual Wellness Category
    If so, your eBay account requires vetting/approval from eBay before you can list.
    Please contact eBay to request this before attempting to list products, as your eBay account may be restricted otherwise.

  • Dropshipping, or shipping from overseas
    You must adhere to the eBay Item location misrepresentation policy. eBay requires sellers to be clear and accurate about the location their item will be shipped from.