Please ensure you have the eBay Business Policies feature enabled in your eBay Seller account.
To check this, log into your eBay account and go to https://www.bizpolicy.ebay.com.au/businesspolicy/manage?&ssPageName=STRK:ME:LNLK
- NB: If you are unable to go to the "Business Policies" link, it may be because your account hasn't yet been opted into eBays Business Policies.
To opt-in to eBay Business Policies please go here: http://www.bizpolicy.ebay.com.au/businesspolicy/policyoptin and follow the prompts.
Our system expects/creates the following eBay Business Policies, named exactly as per below:
Note: The names are case sensitive eg basic not Basic, PayPal not Paypal etc
- Postage Policy = “basic”
- Payment Policy = “PayPal” (Note: Immediate Payment Required MUST be ticked/selected.) Even if you have Managed payments activated within eBay you must keep this policy named PayPal.
- Returns Policy = “ReturnPolicy”
All three must be "default" policies in eBay.
Please do not rename or delete these policies as our platform requires them.
Example:
If any of these policies are missing, please create and name them as per the above.