Please ensure you have the eBay Business Policies feature enabled in your eBay Seller account.

To check this, log into your eBay account and go to:

  • My eBay
  • Hover over the "Account" tab and select "Business Policies".
    NB: If you are unable to find a "Business Policies" link, it may be because your account hasn't yet been opted into eBays Business Policies.
    To opt-in to eBay Business Policies please go here: and follow the prompts.

Our system expects/creates the following eBay Business Policies, named exactly as per below:

Note: The names are case sensitive eg basic not Basic, PayPal not Paypal etc

  • Postage Policy = “basic
  • Payment Policy = “PayPal” (Note: Immediate Payment Required MUST be ticked/selected.)
  • Returns Policy = “ReturnPolicy

All three must be "default" policies in eBay. 

Please do not rename or delete these policies as our platform requires them.


If any of these policies are missing, please create and name them as per the above.