Please ensure you have the eBay Business Policies feature enabled in your eBay Seller account.

To check this, log into your eBay account and go to https://www.bizpolicy.ebay.com.au/businesspolicy/manage?&ssPageName=STRK:ME:LNLK


Our system expects/creates the following eBay Business Policies, named exactly as per below:

Note: The names are case sensitive eg basic not Basic, PayPal not Paypal etc

  • Postage Policy = “basic
  • Payment Policy = “PayPal” (Note: Immediate Payment Required MUST be ticked/selected.) Even if you have Managed payments activated within eBay you must keep this policy named PayPal.
  • Returns Policy = “ReturnPolicy

All three must be "default" policies in eBay. 

Please do not rename or delete these policies as our platform requires them.

Example:



If any of these policies are missing, please create and name them as per the above.