Please ensure you have the eBay Business Policies feature enabled in your eBay Seller account.

To check this, log into your eBay account and go to:

  • My eBay
  • Hover over the "Account" tab and select "Business Policies".
    NB: If you are unable to find a "Business Policies" link, it may be because your account hasn't yet been opted into eBays Business Policies.
    To opt-in to eBay Business Policies please go here: http://www.bizpolicy.ebay.com.au/businesspolicy/policyoptin and follow the prompts.


Our system expects/creates the following eBay Business Policies, named exactly as per below:

Note: The names are case sensitive eg basic not Basic, PayPal not Paypal etc

  • Postage Policy = “basic”
  • Payment Policy = “PayPal” (Note: Immediate Payment Required MUST be ticked/selected.)
  • Returns Policy = “ReturnPolicy”

All three must be "default" policies in eBay. 

Please do not rename or delete these policies as our platform requires them.

Example:



If any of these policies are missing, please create and name them as per the above.