Orders and Refunds

Overview of orders in Omnivore
TABLE OF CONTENTS Orders in Omnivore Additional Reading Orders in Omnivore We import fully paid orders from your Marketplace Store into Omnivor...
Fri, 17 Oct, 2025 at 3:03 PM
About Quarantined orders
TABLE OF CONTENTS Overview Reasons for Quarantined Orders How Quarantined Orders Work How to Release an Order From Quarantine eBay Orders on Hold Due ...
Fri, 17 Oct, 2025 at 3:12 PM
Meaning of the order status Retailer Notified Failure
TABLE OF CONTENTS Overview Reasons for Retailer Notified Failure Orders and What to Do Next Steps Overview If you have orders that are stuck a...
Fri, 17 Oct, 2025 at 3:27 PM
Order refunds and cancellations
TABLE OF CONTENTS Overview and Pre-Reading For Shopify Sellers on eBay AU, The Iconic, MyDeal Cancel an unfulfilled order in Shopify Refund a lin...
Tue, 21 Jan, 2025 at 4:37 PM
Orders in Omnivore but not in your eCommerce Store
TABLE OF CONTENTS Summary & Order Issues The customers address from the Marketplace is not structured correctly. There is no inventory for the pr...
Fri, 17 Oct, 2025 at 3:33 PM
Orders and Currency
All orders from marketplaces will be sent back to your eCommerce store in the currency that your eCommerce store is set up. For example, if your store i...
Thu, 25 May, 2023 at 6:01 AM
Order Error Product SKU Not Found
TABLE OF CONTENTS Overview Product SKU not found How to correct  Tips More Helpful Information Overview Sometimes we import an order from the mark...
Fri, 17 Oct, 2025 at 3:46 PM
Marketplace requirements for Shipment and Tracking of orders
TABLE OF CONTENTS Overview Table of Order Tracking and Shipment Requirements by marketplace Overview Each marketplace has different requirem...
Fri, 17 Oct, 2025 at 3:51 PM
Safeguarding Personally Identifiable Information (PII)
TABLE OF CONTENTS Overview Our standard for safeguarding PII  Additional options Overview This FAQ reviews how we safeguard your customers PII. ...
Fri, 17 Oct, 2025 at 3:54 PM