TABLE OF CONTENTS


Background

  • Shopify have recently announced that from the 1st of February 2025 they will be removing some of the APIs that eBay LINK uses to connect your eBay LINK Account and your Shopify Store.  Learn more about the Shopify Announcement.
  • To ensure your eBay LINK account is not impacted and we can continue to connect to your Shopify store we have started using some alternative APIs that Shopify provides. To use this new way of connecting Shopify and eBay LINK, you need to uninstall then reinstall the eBay LINK app in your Shopify admin site.

 

  • Not all of our eBay LINK users need to uninstall/reinstall the app. 
  • If you need to, you will receive a Dashboard notification like the one below and you will also receive an email.


What you need to do by the 15th of January 2025

  1. Follow the instructions below to Uninstall then Reinstall the eBay LINK App - make sure you re-install straight after the uninstall as while the app isn't installed, eBay LINK can't connect.
  2. Do this by the 15th of January 2025.



  1. In Shopify navigate to the Settings Menu on the bottom left menu.
  2. Then click Apps and sales channels.
  3. Scroll down on that page and find the eBay Link app, click the 3 dots then click Uninstall.
  4. Select your reason and provide some feedback as per the screen capture below.
  5. Next go to this direct link to install the eBay LINK app
  6. Click install and follow the steps.
  7. Click Launch eBay LINK, this will complete the process and reconnect you to your existing eBay LINK Account.