TABLE OF CONTENTS
- Refunding eBay Orders
- How to Refund an eBay Order Using Shopify
- How to Refund an eBay Order If Not Using Shopify
- Update Omnivore/eBayLink
Refunding eBay Orders
Important: You cannot refund eBay orders through BigCommerce, WooCommerce, or eBayLink/Omnivore. Refunds must be processed directly in your eBay account.
How to Refund an eBay Order Using Shopify
If you are using Shopify, please see this help article for how to process refunds.
How to Refund an eBay Order If Not Using Shopify
Log in to your eBay seller account.
Follow eBay’s instructions to cancel the order and refund the customer:
Update Omnivore/eBayLink
After issuing the refund on eBay, mark the order as Refunded in Omnivore/eBayLink from the order page. This will prevent further notifications about the order in the system.
