eBay LINK Support
Help & FAQs
What are you looking for ?
Enter your search term here...
New support ticket
Check ticket status
Features User Guide
Overview and dashboard features
Why does my dashboard say "Refreshing"?
How To Add, Update and Delete Contacts in eBay LINK
About the Products page
Overview of Blocking a Product
How do I block an item from listing on a marketplace?
How do I block products from listing using keywords (Product and Variant Exclusions)?
What is an "Active Product" vs a "Not Active" product?
See all 16 articles
What is a Product Group?
What can I use Product Groups for?
How to create a Product Group
How do I use a Product Group with a Promotion?
How do I use a Product Group for eBay Shipping?
See all 7 articles
Creating different Product titles on different marketplaces using Product Actions
Category Mapping; assigning marketplace categories to your products
How to map/assign products to marketplace categories
Ignoring 'promotional' retailer categories
How to delete or change a category
Using keyword filtering and creating rules
Overview of orders
What is a ‘Quarantined’ order?
Orders and Currency
Order not found in your eCommerce Store. Error: Product SKU Not Found.
Safeguarding Personally Identifiable Information (PII)
See all 6 articles
Pricing and Promotions
What kind of promotions can I create?
How do I change the price of my products on a marketplace using the Promotions feature?
Can I have a different price on the same product in my eCommerce store and on eBay?
Can I change a promotion that is active?
See all 9 articles
How to create a Bundle
Bulk Upload of Bundles via CSV
Feeds & Synching
What is a feed?
How often are updates made between my eCommerce store and eBay?
If I make a change to products in my eCommerce store, when will it be updated in eBay?
Can I manually trigger a sync if I have made a change in my eCommerce store?
Overview of Settings
How do I turn off email alerts?
Suspend Account or your account is currently suspended.
How To Add, Update and Delete Contacts in Omnivore
Why does my eBay Seller Hub shows Active listings with zero available quantity
How do I clear out 'unsold' listings?
How often is inventory synched between eBay and my eCommerce store?
When is inventory on my eCommerce store updated when an order has been made on eBay?
Are there ways to prevent overselling? Is there a stock buffer?
See all 7 articles