eBay LINK Support
Welcome
Login
Help & FAQs
What are you looking for ?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
eBay LINK Updates
Announcements
10
eBay LINK Subscription Change
eBay Autumn 2018 Seller Release
eBay Guaranteed Delivery
eBay Spring 2017 Seller Release
eBay 2017 Policy Updates
See all 10 articles
Webinars
0
Getting started with eBay LINK
Installation
8
Install the eBay LINK app for BigCommerce
Install eBay LINK app for Shopify
Install eBay LINK plugin for WooCommerce
eBay Set Up Checklist
Set Up Wizard
See all 8 articles
eBay LINK Vs eBay
4
About eBay LINK
2 minute overview about eBay LINK
eBay, eBay LINK and my ecommerce store - what do I do where?
Connect your eBay LINK account to your eBay account
Accessing eBay LINK
4
How to login to eBay LINK?
Which currencies/countries will eBay LINK connect to?
My store has lost its connection with eBay LINK - how can it be reconnected?
How do I install the eBay LINK Shopify App?
Common FAQs
10
The eBay LINK Dashboard
How do I list a product on eBay?
How do I add new products from my Shopify/BigCommerce store to eBay LINK and get them listing on eBay?
How do I process orders?
How do I change or manage stock levels with eBay LINK?
See all 10 articles
eBay Sync Migration to eBay LINK
4
eBay Sync Migration: About eBay LINK
How to set up eBay LINK
Existing listings on eBay that were created by eBay Sync
Keep the eBay Categories
Selling on eBay
Getting Set Up to Sell
7
Selling on ebay.com.au
What You'll Need
Potential Issues and How to Solve Them
Quick Links to key eBay Pages
Sellers with existing listings on eBay - keep your eBay Listings Live
See all 7 articles
Creating & Managing Listings
16
How to list a product on eBay
eBay Listing Limits
Common eBay Listing Errors and how to resolve them.
How to modify product descriptions for eBay
How do I remove external links from my eBay product descriptions?
See all 16 articles
Product Listing Template
5
Can I Change The Logo In My Product Listing Page?
How can I create my own product listing template in eBay?
Can I change the product listing template provided?
Product Listing Template - best practice and how to avoid using banned words.
Cross sell eBay listing template
eBay Shipping, Location, Returns and Payments
21
Product Shipping Location on eBay Listings
How do I change the price of shipping?
How do I set up international shipping?
Can I exclude areas where I don’t want to ship to? How do I do this?
How do I set up free shipping on ALL my products?
See all 21 articles
Product Identifiers - (i.e. UPC, EAN, MPN)
2
What are product identifiers?
What do I need to do to make sure I meet eBay's requirements for product identifiers?
eBay Best Practice
7
Optimise your product titles for eBay search
Adult content and Private Listings
How can I tailor the ‘Title’ on eBay for my products?
eBay Promoted Listings
10 tips for selling on eBay
See all 7 articles
eBay Stores
8
Which eBay store should I use?
Can I change my eBay store subscription?
Placing your eBay Store on holiday mode.
Can I automatically leave feedback for a buyer?
Why are all my products listed under an 'Other' category in my eBay store?
See all 8 articles
Product Listing Issues
27
eBay validation error: category doesn't accept variations
eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
Can I sell alcohol/liquor related products on eBay?
eBay validation error: Variations Specifics and Item Specifics entered for a Multi-SKU item should be different
See all 27 articles
Order Issues
11
Why am I receiving Overdue Orders email notifications?
How do orders flow between eBay and my eCommerce store?
How long does it take for an order to come through to my eCommerce store from eBay?
How can I tell if an order has come from eBay in my eCommerce store?
Why is my order not showing as shipped in eBay?
See all 11 articles
Refunds and Cancellations
4
How do I refund an order?
How do I get my eBay final seller fees returned if I cancel an order?
What is eBays' auto return process?
Cancelling orders for out of stock and Seller Standards
Click & Collect
3
Allocating home-delivery orders to dispatch from a store
Generate home-delivery stock quantity from store inventory feed for Click and Collect
Updating Click and Collect stores
Features User Guide
Dashboard
3
Overview and dashboard features
Why does my dashboard say "We're synching products from your store"?
The connection to your eBay Storefront will expire in "X" day(s)
Products
14
About the Products page
Overview of Blocking a Product
How do I block an item from listing on a marketplace?
How do I block products from listing using keywords (Product and Variant Exclusions)?
What is an "Active Product" vs a "Not Active" product?
See all 14 articles
Product Groups
6
What is a Product Group?
What can I use Product Groups for?
How to create a Product Group
How do I use a Product Group with a Promotion?
How do I use a Product Group for Shipping?
See all 6 articles
Product Actions
1
Creating different Product titles on different marketplaces using Product Actions
Category Mapping
11
Overview of Category Mapping
I’m not sure which category to map my products to, what should I do?
How do I map a product(s) to a suggested category?
If I don't want to use the suggested category, can I choose one instead?
How do I map all products from a category in my ecommerce store to a suggested category on eBay?
See all 11 articles
Orders
4
Overview of orders
What is a ‘Quarantined’ order?
What does the order status "Retailer Notified Failure" mean?
Orders and Currency
Pricing and Promotions
9
Overview
What kind of promotions can I create?
How do I change the price of my products on a marketplace using the Promotions feature?
Can I have a different price on the same product in my eCommerce store and on eBay?
Can I change a promotion that is active?
See all 9 articles
Bundles
1
How to create a Bundle
Feeds & Synching
4
What is a feed?
How often are updates made between my eCommerce store and eBay?
If I make a change to products in my eCommerce store, when will it be updated in eBay?
Can I manually trigger a sync if I have made a change in my eCommerce store?
Reporting
1
Overview
Inventory Management
6
Why does my eBay Seller Hub shows Active listings with zero available quantity
How do I clear out 'unsold' listings?
How often is inventory synched between eBay and my eCommerce store?
When is inventory on my eCommerce store updated when an order has been made on eBay?
Are there ways to prevent overselling? Is there a stock buffer?
See all 6 articles
BigCommerce
Overview
3
When should I uninstall the BigCommerce app?
App error: It seems you have found an error If you have previously installed eBay LINK/Omnivore, try uninstall and then install again. If the problem persists, please contact Support
Connection to your BigCommerce Store
Products
10
My Bigcommerce products have not imported
Products with Options imported from my Bigcommerce store show incorrect pricing for the Options
Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
Products imported from Bigcommerce show incorrect inventory
Will my products list if I use the Bigcommerce setting ‘do not track inventory for this product’?
See all 10 articles
Orders
1
Bigcommerce order errors
Shopify
Set up
5
Easy View Shopify Data
When should I uninstall the Shopify app?
App error: It seems you have found an error If you have previously installed eBay LINK/Omnivore, try uninstall and then install again. If the problem persists, please contact Support
Connection to your Shopify Store
Data used from Shopify in eBaylink
Products
9
My Shopify products have not imported
Products imported from Shopify have incorrect prices or show the wrong amount of GST
How to use Shopify product tags as eBay Item Specifics
Products imported from Shopify show wholesale prices
Products imported from Shopify show incorrect inventory
See all 9 articles
Orders
3
Shopify Order Errors
Orders are not marked as shipped in eBay
Marking Orders as Shipped and Sending Tracking to Catch from Shopify
Woocommerce for eBayLINK
Installation and Set Up
5
UPCs, EANs and ISBNs in WooCommerce
How to generate API keys in WooCommerce version 2.4 or above.
How to set up eBay Item Specifics as Product Attributes in WooCommerce
Setting tax correctly on WooCommerce products
WooCommerce tax set up for eBay Link
Orders
2
Marking orders as shipped in WooCommerce
The order cannot be created in WooCommerce due to these errors: Null payload, couldn't get details?
Products
1
Data used from WooCommerce in eBayLINK
Connection and Syncing
2
WooCommerce Connection Troubleshooting Guide, New & Existing User.
How do I deactivate eBay Link in WooCommerce?
