eBay LINK Support

Announcements 8

• eBay Autumn 2018 Seller Release
• eBay Guaranteed Delivery
• eBay Spring 2017 Seller Release
• eBay 2017 Policy Updates
• eBay 2017 Policy Update - removal of contact info and off eBay links

See all 8 articles

Webinars 1

• When is the next eBay LINK Webinar and what is covered?

Installation 4

• Install eBay LINK app for Shopify
• Install eBay LINK plugin for WooCommerce
• eBay Set Up Checklist
• Set Up Wizard

eBay LINK Vs eBay 4

• What is eBay LINK?
• 2 minute overview about eBay LINK
• eBay, eBay LINK and my ecommerce store - what do I do where?
• Connect your eBay LINK account to your eBay account

Accessing eBay LINK 6

• How much does eBay LINK cost?
• How do I install the eBay LINK app?
• How to login to eBay LINK?
• Which currencies/countries will eBay LINK connect to?
• My store has lost its connection with eBay LINK - how can it be reconnected?

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Common FAQs 10

• The eBay LINK Dashboard
• How do I list a product on eBay?
• How do I add new products from my Shopify/BigCommerce store to eBay LINK and get them listing on eBay?
• How do I process orders?
• How do I change or manage stock levels with eBay LINK?

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eBay Sync Migration to eBay LINK 3

• eBay Sync Migration: About eBay LINK
• How to set up eBay LINK
• Existing listings on eBay that were created by eBay Sync

Getting Set Up to Sell 6

• Selling on ebay.com.au
• What You'll Need
• Potential Issues and How to Solve Them
• Quick Links to key eBay Pages
• Sellers with existing listings on eBay - keep your eBay Listings Live

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Creating & Managing Listings 15

• How to list a product on eBay
• eBay Listing Limits
• Common eBay errors and how to resolve them
• How do I modify my product descriptions for eBay?
• How do I remove external links from my eBay product descriptions?

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Product Listing Template 4

• Can I Change The Logo In My Product Listing Page?
• How can I create my own product listing template in eBay?
• Can I change the product listing template provided?
• Can I sell alcohol/liquor related products on eBay?

eBay Shipping, Location, Returns and Payments 19

• How do I change the price of shipping?
• How do I set up international shipping?
• Can I exclude areas where I don’t want to ship to? How do I do this?
• How do I set up free shipping on ALL my products?
• How do I set up free shipping on certain products?

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Product Identifiers - (i.e. UPC, EAN, MPN) 2

• What are product identifiers?
• What do I need to do to make sure I meet eBay's requirements for product identifiers?

eBay Best Practice 7

• Optimise your product titles for eBay search
• Adult content and Private Listings
• How can I tailor the ‘Title’ on eBay for my products?
• How does it work with Promoted listings | BETA?
• 10 tips for selling on eBay

See all 7 articles

eBay Stores 8

• Which eBay store should I use?
• Can I change my eBay store subscription?
• Placing your eBay Store on holiday mode.
• Can I automatically leave feedback for a buyer?
• Why are all my products listed under an 'Other' category in my eBay store?

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Product Listing Issues 24

• eBay validation error: category doesn't accept variations
• eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
• eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
• eBay validation error: Variations Specifics and Item Specifics entered for a Multi-SKU item should be different
• eBay validation error: A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category

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Order Issues 10

• Why am I receiving Overdue Orders email notifications?
• How do orders flow between eBay and my eCommerce store?
• How long does it take for an order to come through to my eCommerce store from eBay?
• How can I tell if an order has come from eBay in my eCommerce store?
• Why is my order not showing as shipped in eBay?

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Refunds and Cancellations 4

• How do I refund an order?
• How do I get my eBay final seller fees returned if I cancel an order?
• What is eBays' auto return process?
• Cancelling orders for out of stock and Seller Standards

Click & Collect 3

• Allocating home-delivery orders to dispatch from a store
• Generate home-delivery stock quantity from store inventory feed for Click and Collect
• Updating Click and Collect stores

Dashboard 3

• Overview and dashboard features
• Why does my dashboard say "We're synching products from your store"?
• The connection to your eBay Storefront will expire in "X" day(s)

Products 10

• About the Products page
• Overview of Blocking a Product
• How do I block an item from listing on a marketplace?
• How do I block products from listing using keywords (Product and Variant Exclusions)?
• What is an "Active Product" vs a "Not Active" product?

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Product Groups 6

• What is a Product Group?
• What can I use Product Groups for?
• How to create a Product Group
• How do I use a Product Group with a Promotion?
• How do I use a Product Group for Shipping?

See all 6 articles

Category Mapping 11

• Overview of Category Mapping
• I’m not sure which category to map my products to, what should I do?
• How do I map a product(s) to a suggested category?
• If I don't want to use the suggested category, can I choose one instead?
• How do I map all products from a category in my ecommerce store to a suggested category on eBay?

See all 11 articles

Orders 4

• Overview of orders
• What is a ‘Quarantined’ order?
• What does the order status "Retailer Notified Failure" mean?
• Orders and Currency

Pricing and Promotions 10

• Overview
• What kind of promotions can I create?
• How do I change the price of my products on a marketplace using the Promotions feature?
• Is there are way for my eBay listings to show both the retail price and sale price?
• Can I have a different price on the same product in my eCommerce store and on eBay?

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Bundles 1

• How to create a Bundle

Feeds & Synching 4

• What is a feed?
• How often are updates made between my eCommerce store and eBay?
• If I make a change to products in my eCommerce store, when will it be updated in eBay?
• Can I manually trigger a sync if I have made a change in my eCommerce store?

Reporting 1

• Overview

Inventory Management 6

• Why does my eBay Seller Hub shows Active listings with zero available quantity
• How do I clear out 'unsold' listings?
• How often is inventory synched between eBay and my eCommerce store?
• When is inventory on my eCommerce store updated when an order has been made on eBay?
• Are there ways to prevent overselling on eBay? Is there a stock buffer?

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Overview 3

• When should I uninstall the BigCommerce app?
• App error: It seems you have found an error If you have previously installed eBay LINK/Omnivore, try uninstall and then install again. If the problem persists, please contact Support
• Connection to your BigCommerce Store

Products 8

• My Bigcommerce products have not imported
• Products with Options imported from my Bigcommerce store show incorrect pricing for the Options
• Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
• Products imported from Bigcommerce show incorrect inventory
• Which images are used from my BigCommerce products?

See all 8 articles

Orders 1

• Bigcommerce order errors

Set up 5

• Easy View Shopify Data
• When should I uninstall the Shopify app?
• App error: It seems you have found an error If you have previously installed eBay LINK/Omnivore, try uninstall and then install again. If the problem persists, please contact Support
• Connection to your Shopify Store
• Data used from Shopify in eBaylink

Products 8

• My Shopify store has drop downs for product information but eBay does not
• My Shopify products have not imported
• Products imported from Shopify have incorrect prices or show the wrong amount of GST
• Products imported from Shopify show wholesale prices
• Products imported from Shopify show incorrect inventory

See all 8 articles

Orders 2

• Shopify Order Errors
• Orders are not marked as shipped in eBay

Installation and Set Up 4

• UPCs, EANs and ISBNs in WooCommerce
• WooCommerce Connection Troubleshooting
• How to set up eBay Item Specifics as Product Attributes in WooCommerce
• Setting tax correctly on WooCommerce products

Orders 2

• Marking orders as shipped in WooCommerce
• The order cannot be created in WooCommerce due to these errors: Null payload, couldn't get details?