eBay LINK Support
Welcome
Login
Help & FAQs
What are you looking for ?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
eBay LINK Updates
Announcements
8
eBay Autumn 2018 Seller Release
eBay Guaranteed Delivery
eBay Spring 2017 Seller Release
eBay 2017 Policy Updates
eBay 2017 Policy Update - removal of contact info and off eBay links
See all 8 articles
Webinars
1
When is the next eBay LINK Webinar and what is covered?
Getting started with eBay LINK
Installation
2
Install eBay LINK app for Shopify
Install eBay LINK plugin for WooCommerce
eBay LINK Vs eBay
4
What is eBay LINK?
2 minute overview about eBay LINK
eBay, eBay LINK and my ecommerce store - what do I do where?
Connect your eBay LINK account to your eBay account
Accessing eBay LINK
6
How much does eBay LINK cost?
How do I install the eBay LINK app?
How to login to eBay LINK?
Which currencies/countries will eBay LINK connect to?
My store has lost its connection with eBay LINK - how can it be reconnected?
See all 6 articles
Common FAQs
9
The eBay LINK Dashboard
How do I list a product on eBay?
How do I add new products from my Shopify/BigCommerce store to eBay LINK and get them listing on eBay?
How do I process orders?
How do I change or manage stock levels with eBay LINK?
See all 9 articles
Selling on eBay
Getting Set Up to Sell
5
Selling on ebay.com.au
What You'll Need
Potential Issues and How to Solve Them
Quick Links to key eBay Pages
Sellers with existing listings on eBay - keep your eBay Listings Live
Creating & Managing Listings
14
How to list a product on eBay
eBay Listing Limits
Common eBay errors and how to resolve them
How do I modify my product descriptions for eBay?
How do I remove external links from my eBay product descriptions?
See all 14 articles
Product Listing Template
4
Can I Change The Logo In My Product Listing Page?
How can I create my own product listing template in eBay?
Can I change the product listing template provided?
Can I sell alcohol/liquor related products on eBay?
eBay Shipping, Location, Returns and Payments
19
How do I change the price of shipping?
How do I set up international shipping?
Can I exclude areas where I don’t want to ship to? How do I do this?
How do I set up free shipping on ALL my products?
How do I set up free shipping on certain products?
See all 19 articles
Product Identifiers - (i.e. UPC, EAN, MPN)
2
What are product identifiers?
What do I need to do to make sure I meet eBay's requirements for product identifiers?
eBay Best Practice
7
Optimise your product titles for eBay search
Adult content and Private Listings
How can I tailor the ‘Title’ on eBay for my products?
How does it work with Promoted listings | BETA?
10 tips for selling on eBay
See all 7 articles
eBay Stores
8
Which eBay store should I use?
Can I change my eBay store subscription?
Placing your eBay Store on holiday mode.
Can I automatically leave feedback for a buyer?
Why are all my products listed under an 'Other' category in my eBay store?
See all 8 articles
Product Listing Issues
24
eBay validation error: category doesn't accept variations
eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
eBay validation error: Variations Specifics and Item Specifics entered for a Multi-SKU item should be different
eBay validation error: A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category
See all 24 articles
Order Issues
10
Why am I receiving Overdue Orders email notifications?
How do orders flow between eBay and my eCommerce store?
How long does it take for an order to come through to my eCommerce store from eBay?
How can I tell if an order has come from eBay in my eCommerce store?
Why is my order not showing as shipped in eBay?
See all 10 articles
Refunds and Cancellations
4
How do I refund an order?
How do I get my eBay final seller fees returned if I cancel an order?
What is eBays' auto return process?
Cancelling orders for out of stock and Seller Standards
Click & Collect
3
Allocating home-delivery orders to dispatch from a store
Generate home-delivery stock quantity from store inventory feed for Click and Collect
Updating Click and Collect stores
Features User Guide
Dashboard
3
Overview and dashboard features
Why does my dashboard say "We're synching products from your store"?
The connection to your eBay Storefront will expire in "X" day(s)
Products
9
About the Products page
Overview of Blocking a Product
How do I block an item from listing on a marketplace?
How do I block products from listing using keywords (Product and Variant Exclusions)?
What is an "Active Product" vs a "Not Active" product?
See all 9 articles
Product Groups
6
What is a Product Group?
What can I use Product Groups for?
How to create a Product Group
How do I use a Product Group with a Promotion?
How do I use a Product Group for Shipping?
See all 6 articles
Category Mapping
11
Overview of Category Mapping
I’m not sure which category to map my products to, what should I do?
How do I map a product(s) to a suggested category?
If I don't want to use the suggested category, can I choose one instead?
How do I map all products from a category in my ecommerce store to a suggested category on eBay?
See all 11 articles
Orders
4
Overview of orders
What is a ‘Quarantined’ order in eBaylink?
What does the order status "Retailer Notified Failure" mean?
Orders and Currency
Pricing and Promotions
10
Overview
What kind of promotions can I create?
How do I change the price of my products on a marketplace using the Promotions feature?
Is there are way for my eBay listings to show both the retail price and sale price?
Can I have a different price on the same product in my eCommerce store and on eBay?
See all 10 articles
Bundles
1
How to create a Bundle
Feeds & Synching
4
What is a feed?
How often are updates made between my eCommerce store and eBay?
If I make a change to products in my eCommerce store, when will it be updated in eBay?
Can I manually trigger a sync if I have made a change in my eCommerce store?
Reporting
1
Overview
Inventory Management
6
Why my ebay admin page shows Active listings with zero available quantity
How do I clear out 'unsold' listings?
How often is inventory synched between eBay and my eCommerce store?
When is inventory on my eCommerce store updated when an order has been made on eBay?
Are there ways to prevent overselling on eBay? Is there a stock buffer?
See all 6 articles
BigCommerce
Overview
3
When should I uninstall the BigCommerce app?
App error: It seems you have found an error If you have previously installed eBay LINK/Omnivore, try uninstall and then install again. If the problem persists, please contact Support
Connection to your BigCommerce Store
Products
7
My Bigcommerce products have not imported
Products with Options imported from my Bigcommerce store show incorrect pricing for the Options
Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
Products imported from Bigcommerce show incorrect inventory
Which images are used from my BigCommerce products?
See all 7 articles
Orders
1
Bigcommerce order errors
Shopify
Set up
5
Easy View Shopify Data
When should I uninstall the Shopify app?
App error: It seems you have found an error If you have previously installed eBay LINK/Omnivore, try uninstall and then install again. If the problem persists, please contact Support
Connection to your Shopify Store
Data used from Shopify in eBaylink
Products
7
My Shopify store has drop downs for product information but eBay does not
My Shopify products have not imported
Products imported from Shopify have incorrect prices or show the wrong amount of GST
Products imported from Shopify show wholesale prices
Products imported from Shopify show incorrect inventory
See all 7 articles
Orders
2
Shopify Order Errors
Orders are not marked as shipped in eBay
WooCommerce
Installation and Set Up
5
How to generate API keys in WooCommerce version 2.4 or above.
UPCs, EANs and ISBNs in WooCommerce
WooCommerce Connection Troubleshooting
How to set up eBay Item Specifics as Product Attributes in WooCommerce
Setting tax correctly on WooCommerce products
Orders
1
Marking orders as shipped in WooCommerce
