Common FAQs

The eBay LINK Dashboard
The Dashboard has been set up to show you a summary of your products and orders.  The products section shows you how many products eBay LINK has impor...
Thu, 16 Feb, 2017 at 12:01 PM
How do I list a product on eBay?
Once all of your settings have been completed (e.g store settings, product listing template and shipping - the dashboard will prompt you if these are not co...
Thu, 16 Feb, 2017 at 4:13 PM
How do I add new products from my Shopify/BigCommerce store to eBay LINK and get them listing on eBay?
When eBay LINK is first set up it will automatically import all products from Shopify/BigCommerce. If you add products to Shopify/BigCommerce eBay LINK will...
Thu, 2 Mar, 2017 at 4:04 PM
How do I process orders?
eBay LINK sends orders from eBay to your Shopify/BigCommerce store so continue processing/fulfilling orders as you would for an order on your own website.  ...
Thu, 2 Mar, 2017 at 4:05 PM
How do I change or manage stock levels with eBay LINK?
If you need to change stock/inventory levels please do this out of Shopify/BigCommerce. eBay LINK keeps in sync with the stock/inventory levels there and u...
Thu, 2 Mar, 2017 at 4:05 PM
How do I change the product titles in eBay LINK to optimise my listings for eBay’s search algorithm?
To change an individual product title, go to ‘Products’ then in the table click on the product title shown in the screenshot below and enter the title you w...
Thu, 2 Mar, 2017 at 4:12 PM
How do I stop a product from listing on eBay?
You can block an individual product by going to the ‘Products’ – ‘All products’ section. Select the product you don’t want to list by ticking the check box ...
Thu, 2 Mar, 2017 at 4:18 PM
How and when does eBay LINK sync with my Shopify/BigCommerce store and eBay?
Our system is set up to do a complete sync between your eCommerce store and eBay once a week. A full sync includes updating all product information includin...
Thu, 2 Mar, 2017 at 4:20 PM
I need help! What do I do?
Search our FAQs first and if you can’t find the answer, you can submit a ticket online.  Make sure you provide as much information as possible about wha...
Thu, 2 Mar, 2017 at 4:21 PM