Order Issues

Why am I receiving Overdue Orders email notifications?
One of the performance measurements on eBay is the timeliness with which a retailer is able to dispatch an order to a customer.  For this reason, you will r...
Fri, 3 Feb, 2017 at 12:34 AM
How do orders flow between eBay and my eCommerce store?
We check eBay every 15 minutes to see if an order has been placed and released by eBay. When an order is released by eBay, the order will be imported i...
Thu, 16 Feb, 2017 at 10:39 AM
How long does it take for an order to come through to my eCommerce store from eBay?
It can take between 15 minutes and 1 hour for an order to come through from eBay to your eCommerce store. This allows for the order to be released from eBay...
Thu, 16 Feb, 2017 at 10:35 AM
How can I tell if an order has come from eBay in my eCommerce store?
If you have a Shopify store, the eBay order number will appear in the ‘order note’ section and the order will also have an ‘eBay’ Tag in the tag section on ...
Fri, 3 Feb, 2017 at 12:28 AM
Why is my order not showing as shipped in eBay?
If your order is not showing as shipped in eBay but it is in your eCommerce store and in our system, then you may not have provided the Tracking ID and the ...
Fri, 3 Feb, 2017 at 12:21 AM
I have orders in My eBay but they aren’t coming through to my eCommerce store – why?
If you notice orders are not coming through, please submit a support request immediately so we can investigate and fix the issue for you.  Note that orders...
Fri, 3 Feb, 2017 at 12:43 AM
How can I check that the orders are coming through to my eCommerce store?
First you should check that the order has come into our system by logging in and clicking on the ‘Orders’ link in the left hand navigation bar.  e.g. ...
Wed, 6 Dec, 2017 at 4:23 AM
When is inventory on my eCommerce store updated when an order has been made on eBay?
Inventory on your eCommerce store is updated as soon as we send the order through to your store and your store accepts the order.  Inventory will be reduce...
Fri, 3 Feb, 2017 at 12:25 AM
Order Error: "Customer Email is invalid"
This error can sometimes occur when a buyer has entered an invalid email address for their marketplace order. Some marketplaces do not have email addres...
Thu, 23 Nov, 2017 at 2:12 AM
Order Error: "Product SKU Not Found"
This error occurs when we receive an order from eBay, for a product that isn't in our system. This situation can occur for a number of reasons: ...
Thu, 23 Nov, 2017 at 3:52 AM