Refunds and Cancellations

How do I refund an order?
Note: You CANNOT refund an order via Shopify, Bigcommerce or our system. It MUST be done via eBay/PayPal. Unfortunately, eBay orders cannot be refunded ...
Thu, 14 Dec, 2017 at 10:50 AM
How do I get my eBay final seller fees returned if I cancel an order?
Any eBay final value fees, should be credited back to your eBay account after an order has been cancelled. Here's how to cancel an order: In Sel...
Thu, 23 Nov, 2017 at 2:55 AM
What is eBays' auto return process?
To simplify the returns process, eBay are now automatically accepting change of mind returns on behalf of sellers when the buyer is responsible for the c...
Mon, 22 Jan, 2018 at 2:08 PM
Cancelling orders for out of stock and Seller Standards
Its important to maintain Seller Standards on eBay. Out of Stock Defects should be no more than 2.0% of total transactions in combination with any unresolve...
Tue, 14 Aug, 2018 at 9:41 AM