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eBay Plus Criteria and Setup for Sellers in Australia

Check eBay Plus eligibility requirements and configure the relevant settings in eBay LINK.

An eBay Plus badge can help eligible listings stand out by showing buyers that the listing meets eBay's delivery, returns and seller performance requirements.

eBay Plus eligibility is assessed at the individual listing level. This means some of your listings may qualify for eBay Plus while others may not.

Both the seller and the individual listing must meet eBay's requirements.

eBay Plus Seller Requirements

To be eligible for eBay Plus, you must:

  • Subscribe to an eligible eBay Pro plan 
  • Have an eBay seller level of Above Standard or Top Rated
  • Not have a Very High rating in any service metrics category
  • Comply with eBay's selling policies

You can review how eBay assesses seller levels and service metrics in its Seller performance overview. 

These requirements are managed by eBay and are not controlled by eBay LINK.

eBay Plus Listing Requirements

For a listing to qualify for the eBay Plus badge, it must:

  • Be listed in fixed-price format
  • Be priced at $9.90 or more
  • Have an item location in Australia
  • Have a return address in Australia
  • Meet the applicable eBay Plus postage requirements
  • Meet the applicable eBay Plus returns requirements

eBay LINK creates eBay listings in fixed-price format, so no separate eBay LINK setting is required for this criterion.

Postage Requirements

Eligible listings generally need to provide:

  • Free standard domestic postage
  • No additional postage charge when multiple items are purchased
  • A reasonably priced express postage option for metro buyers where required
  • A handling time of 0–1 business day

For eBay Plus eligibility, the amount charged for express postage should only cover the difference between the standard and express service. eBay currently applies a maximum express postage charge of $20 for badge eligibility.

Free domestic postage is generally required throughout Australia. eBay allows some exceptions, including charges to specified external Australian territories. PO Boxes may also be excluded where the selected carrier does not deliver to them.

An Untracked Letter service cannot be the only free postage option on an eBay Plus listing.

 

Bulky or special-handling products

Bulky products and products requiring special handling are not automatically excluded from eBay Plus.

Some categories do not need to offer an express postage option. This can include categories containing products such as:

  • Furniture
  • Whitegoods
  • Batteries
  • Power tools
  • Landscaping supplies
  • Musical instruments
  • Sporting equipment
  • Vehicles

These listings must still meet the other applicable eBay Plus requirements.

See Selling with eBay Plus for the current postage requirements and category exemptions. 

Returns Requirements

Eligible listings generally need a returns policy that accepts returns within:

  • 30 days, or
  • 60 days

Free returns are not required for eBay Plus eligibility.

Some products that cannot normally be returned for hygiene or safety reasons may be exempt from the returns requirement. Check eBay's current list of non-returnable categories where applicable.

Maintaining the eBay Plus badge

Receiving the eBay Plus badge is not the end of the eligibility requirements.

To maintain eBay Plus eligibility, you must:

  • Upload valid tracking for at least 95% of your eBay Plus orders
  • Meet the handling time shown on your listing
  • Send eligible eBay Plus orders to metro buyers using the required express delivery service

eBay monitors seller and listing performance and may remove the eBay Plus badge where the requirements are no longer met.

What eBay considers valid tracking

Tracking is considered valid when:

  • The tracking number is uploaded to the eBay order
  • The carrier is integrated with eBay
  • At least one tracking event or scan is recorded

Set up eBay Plus requirements in eBay LINK

Some eBay Plus requirements are controlled by your eBay account, while others depend on the settings and information sent to eBay through eBay LINK.

Seller eligibility

Your eBay Pro subscription, seller level, service metrics, and compliance with eBay policies are managed directly by eBay.

There is no eBay LINK setting that can make an otherwise ineligible seller qualify for eBay Plus.

Item location

To check or update the location used for your eBay listings:

  1. Go to Settings
  2. Select eBay Australia
  3. Select Locations
  4. Check that the appropriate Australian product shipping location is configured

Your eBay return address must also be located in Australia.

Fixed-price listings

No additional setup is required in eBay LINK.

eBay LINK creates listings on eBay using fixed-price format.

Listing price

The eBay listing must be priced at $9.90 or more to qualify for eBay Plus.

Check the price being sent to eBay LINK for the product if the listing does not meet the minimum price requirement.

Free and express postage

To review your eBay shipping configuration:

  1. Go to Settings
  2. Select eBay Australia
  3. Select Shipping
  4. Edit the applicable shipping policy
  5. Check that the policy meets the eBay Plus requirements for free standard postage, express postage where required and additional-item postage charges

The exact postage services required can vary depending on the product category and delivery location.

Handling time

Handling time is configured as part of the eBay shipping policy.

To review it:

  1. Go to Settings
  2. Select eBay Australia
  3. Select Shipping
  4. Edit the applicable shipping policy
  5. Ensure the handling time is 0 or 1 business day for listings intended to qualify for eBay Plus

Returns

To check or update the returns policy sent to eBay:

  1. Go to Settings
  2. Select eBay Australia
  3. Select Returns
  4. Edit the applicable returns policy
  5. Ensure the policy accepts 30-day or 60-day returns where the category is not exempt

Tracking

Tracking should be added when the order is shipped from your ecommerce platform.

eBay LINK checks the carrier and tracking code when processing the shipment information and sends the available tracking information to eBay.

Make sure:

  • A valid tracking number is provided
  • The correct carrier is provided
  • The carrier is supported by eBay
  • Tracking is supplied for at least 95% of eBay Plus orders

More information

eBay controls eBay Plus eligibility and may change its requirements. Refer to eBay Plus for Sellers for the latest seller, listing, postage, returns and performance requirements.