Fix eBay Listings in "Other" Store Category

Why Some Products Appear Under “Other” in Your eBay Store

If your listings are showing up in a default “Other” category in your eBay store, it’s likely because your store is using Custom Store Categories.

Here’s what that means and how to fix it:

What’s Causing It

• Your Omnivore setup maps products to eBay marketplace categories, not to your store’s custom categories.

• Even if you’ve created custom categories in your eBay store, Omnivore cannot assign products to them automatically.

• Any listing that isn’t manually assigned to one of your custom store categories will be placed by eBay into a default “Other items” category.

How to Fix It

1. Create Custom Store Categories

   • Log in to your eBay Seller account and go to your store settings.

   • Create eBay categories and subcategories directly in eBay.

2. Assign Listings to Your Custom Store Categories

   • In eBay (not in Omnivore), navigate to your Active Listings.

   • Use the “Edit Selected” function to change the “Store Category” for items currently in “Other” to one of your custom categories.

   • Save your changes in eBay.

Things to Know

• You need to manually assign products to your custom store categories in eBay, because Omnivore doesn’t support mapping to them.

• Once you assign a product to a custom store category, it won’t be automatically moved by Omnivore during future syncs.

• It’s a good idea to regularly review your “Other items” section in eBay—new products without assigned store categories will default there until you categorise them.

Further information, can be found here on eBay.