Note: You CANNOT refund an order via Shopify, BigCommerce, WooCommerce or eBayLink/Omnivore. 

Refunds MUST be made directly in your eBay account.

Unfortunately, eBay orders cannot be refunded via our platform.

To refund an order, you must do so by logging into your eBay seller account.

For instructions on how to cancel an order, and refund the customer please see:

You should then mark the order as refunded in eBayLINK/Omnivore from the order page to prevent further notifications about the order.