Its important to maintain Seller Standards on eBay. Out of Stock Defects should be no more than 2.0% of total transactions in combination with any unresolved cases.
Scenario 1:
Cancelling orders out of PayPal where the below criteria apply will count as an out of stock defect if:
- An order has not been shipped AND
- Where a message has not been sent to you from the buyer beforehand
- Always remember to reach out to the buyer and get their approval message (within eBay messages) before cancelling any orders not yet shipped.
Scenario 2:
Cancelling orders via eBay where the reason is: Reason for Cancellation: I am out of stock or unable to fulfil the order is selected will count as an out of stock defect even if the buyer has messaged you first.
- Buyer requested cancellation and you have not yet shipped the order
- The order placed will be sent/shipped to an area you are unable to fulfil to
- Yourself and the buyer have agreed to cancel the transaction for any other reason
To reduce the risk of out of stock orders, we do recommend a stock buffer - go to Settings - eBay - Administration' to set one up.