1. Login to My eBay
  2. Go to the Sold items and find the order
  3. From the drop down menu select ‘ Cancel Order ‘
  4. You will be taken to a new page where you will need to select the reason (e.g customer changed mind or out of stock) and click ‘continue’
  5. This will then trigger a refund of the eBay final value fees. You can also do the same thing through the Resolution Centre under ‘Account’ in My eBay.