TABLE OF CONTENTS


Overview


This is specifically for new retailers who have an existing eBay account and business policies in place and are setting up Omnivore.


If you have an existing default postage policy and you have renamed it to "basic" as per our FAQ requirements then in Omnivore creating the "basic" shipping policy it will show a red error saying "missing eBay policy". 


You may have a policy in eBay called 'basic', but you cannot clear the error as it persists despite deleting and creating.


As specified in this setup FAQ, you cannot rename existing eBay policies when setting up eBay Australia.  Doing so causes Omnivore to continually update and say 'missing eBay policy'.


Fixing this error and issue


In order:


  1. Create a new policy in Omnivore and don't call it basic. This will create a new eBay business policy with the same name.
  2. On eBay move the listings from the existing 'basic' policy created directly on eBay to the new policy that has just been created and synced from Omnivore.  (Note that sometimes this process has to be repeated multiple times as eBay will report it can't move all listings due to errors. You just have to go back and move the remaining listings until there are none against the old "basic" policy)
  3. Make the new policy from Omnivore the default.
  4. Delete the old basic policy on eBay.
  5. Rename the new policy to "basic"
  6. At this stage, you have added a new policy in Omnivore, synced it to eBay, moved your listings to it, deleted your existing and renamed basic policy, and renamed the new policy that came from Omnivore to be called 'basic.
  7. Go back to Omnivore and navigate to Settings  - eBay Australia - Shipping and click the Synch policy button. The missing policy error will clear and the policies will now be linked correctly


Because Omnivore has created the policy on eBay the the link between the policies is maintained and the error clears.


It is important to note, that the policy called basic cannot be made by renaming an existing policy in eBay, it has to be created in Omnivore so it can be updated to eBay.