This FAQ helps you to ensure proper setup of the required eBay business policies for the Omnivore platform.


Before you begin

Please ensure you have the eBay Business Policies feature enabled in your eBay Seller account.

To check this, log into your eBay account and go here.

Please ensure you have opted in to eBay Business Policies, to check this click here.

You may see the 'start using business policies today' page, if so click the Get Started button.

Important Setup Information

Our system expects/creates the following eBay Business Policies, named exactly as per below:

Note: The names are case sensitive eg basic not Basic, PayPal not Paypal etc

  • Postage Policy = “basic
  • Payment Policy = “PayPal” (Note: Immediate Payment Required MUST be ticked/selected.) Even if you have Managed payments activated within eBay you must keep this policy named PayPal.
  • Returns Policy = “ReturnPolicy

All three must be "default" policies in eBay. 

Please do not rename or delete these policies as our platform requires them.


If any of these policies are missing, please create and name them as per the above.