TABLE OF CONTENTS
This FAQ will help you to understand how products with zero quantity can show as active on eBay, how that can be advantageous and what else you may need to know.
Active listings with zero available products
Our system will keep products that have run out of stock active for a while, so that if you get more stock for the product, the available quantity in eBay is updated on the same item listed. This allows your product to maintain the sales history on eBay which helps to improve eBay search ranking of your product.
Currently there is no automated method to end out-of-stock listings in eBay via Omnivore/eBay Link. eBay will automatically end Good 'Til Cancelled listings that have a quantity of zero for 180 days.
eBay listings can have this state in a few cases:
- the product was initially listed, then it ran out of stock
- the product was initially listed, then it was blocked or un-mapped
- the product was initially listed, then an update error occurred and we set the quantity to zero to avoid an incorrect sale order.
Reasons for the error can be: title has changed and eBay has rejected the new title, the category is outdated and eBay rejects it, variants have been renamed for a multi variant (multi-sku) product and eBay rejects the update due to variant name mismatch, etc.
Things to Note
Please note that items with available quantity zero are not available for purchase (there is no Buy It Now or Add to Cart button in the eBay listing), and these are not listed in your store pages and do not appear in search results. These out of stock products can only be viewed if the direct link is available, ie from your admin page. Some of these listings will show quantity 0 available, or a note stating that the item is no longer available.