Connection errors with your ecommerce store

This article is about resolving connection errors between eBay LINK with your ecommerce store.

Overview

• eBay LINK requires a connection to your ecommerce store to update products, inventory and orders
• To check the connection, go to Settings - Feed (e.g Shopify Feed, BigCommerce Feed) - General. Click 'Check Connection'

How to Resolve Connection Errors

WooCommerce

• If you make changes to your website hosting, firewalls etc, this can impact the connection between Omnivore and WooCommerce. Please review the following guide to resolve:
• Troubleshooting for WooCommerce

Shopify

It is unusual to have connection issues with Shopify; please check that the eBay LINK app is installed in Shopify

BigCommerce

It is unusual to have connection issues with BigCommerce; please check that the eBay LINK app is installed in BigCommerce

If you need further help to solve, please submit a request or start a chat session (if available)