Any changes to your eBay returns policy must be made in eBay.


To make any changes to your eBay returns Policy:

  1. Log into your eBay seller account.
  2. Navigate to “Business Policies”.
  3. Click on the return policy named "ReturnPolicy" to edit it.



  4. Edit your return policy settings as required and then click the "Save" button to apply these changes to your eBay listings.


    Please note: from May 2018, eBay is simplifying the returns options to "Returns not accepted, 30 days or 60 days".
    They will also be removing the option to charge a restocking fee, and removing the "Additional return policy details" field.
    More information on this change can be found here: https://sellercentre.ebay.com.au/SU18-1/Simplifying-Returns