Any changes to your eBay returns policy must be made in eBay.
To make any changes to your eBay returns Policy:
- Log into your eBay seller account.
- Navigate to “Business Policies”.
- Click on the return policy named "ReturnPolicy" to edit it.
- Edit your return policy settings as required and then click the "Save" button to apply these changes to your eBay listings.
Please note: from May 2018, eBay is simplifying the returns options to "Returns not accepted, 30 days or 60 days".
They will also be removing the option to charge a restocking fee, and removing the "Additional return policy details" field.
More information on this change can be found here: https://sellercentre.ebay.com.au/SU18-1/Simplifying-Returns