This error can occur when 1 or more of the default eBay Business Policies are missing.

Our system expects/creates the following eBay Business Policies, named exactly as per below:

  • Postage Policy = “basic”
  • Payment Policy = “PayPal” (Note: Immediate Payment Required MUST be ticked/selected.)
  • Returns Policy = “ReturnPolicy”


Note: the eBay Business Policies must be named exactly as above, as it is case sensitive.

To check this, log into your eBay account and go to:

  • My eBay
  • Hover over the "Account" tab and select "Business Policies".
    NB: If you are unable to find a "Business Policies" link, it may be because your account hasn't yet been opted into eBays Business Policies.
    To opt-in to eBay Business Policies please go here: and follow the prompts.

If any are missing, please create and name them as per the above.