This error can occur when 1 or more of the default eBay Business Policies are missing.
Our system expects/creates the following eBay Business Policies, named exactly as per below:
Note: The names are case sensitive eg basic not Basic, PayPal not Paypal etc
- Postage Policy = “basic”
- Payment Policy = “PayPal” (Note: Immediate Payment Required MUST be ticked/selected.)
- Returns Policy = “ReturnPolicy”
All three must be "default".
Note: the eBay Business Policies must be named exactly as above, as it is case sensitive.
To check this, log into your eBay account and go to:
- My eBay
- Hover over the "Account" tab and select "Business Policies".
NB: If you are unable to find a "Business Policies" link, it may be because your account hasn't yet been opted into eBays Business Policies.
To opt-in to eBay Business Policies please go here: http://www.bizpolicy.ebay.com.au/businesspolicy/policyoptin and follow the prompts.
If any are missing, please create and name them as per the above.