When adding or updating listings on eBay you may occasionally encounter listing errors or warnings. 


The table below lists the most common errors/warning messages and what you can do to resolve them, to ensure any affected product(s) are listed successfully on eBay.


ERROR MESSAGE

SUGGESTED SOLUTION

category doesn't accept variations
The reason for getting this validation error is because the eBay category that the products it is mapped to does not allow products with variations to be listed within it.

To resolve this, you will need to remap the product to a category that does support variations.

  • From the product page in eBayLINK, click the Edit button, in the Categories section, click "Add new mapping"

  • Find another suitable category which has the following symbol:


  • Click save mapping, which will bring you back to the Product page, 
  • Finally, click update to commit the changes and go to the dashboard and click the "update market place" button.

Check back once that has been completed to ensure the product is listed / updated.

For a list of eBay categories that allow variations, see this eBay article, Which categories can have listings with variations?

Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side

Essentially the image or images supplied do not meet eBay's requirements, which are

We've got a few simple rules and recommendations for using pictures on eBay: (full article)

Rules
All listings* on eBay.com.au and most other eBay sites must meet these requirements
  • Every listing must have at least one photo.

  • Photos need to be at least 500 pixels on the longest side.

  • You can't use a catalogue or stock photo if you're listing an item as 'used'.

Recommendations
To make sure buyers get a good look at the item they're thinking about purchasing
  • Optimise for mobile – make your pictures 1600 pixels on the longest side.

  • Keep your images clean – no text, borders or uncluttered backgrounds.

  • Use watermarks sparingly – make sure they don't distract a buyer's eye from your product.


Other best practice tips:
  • We recommend uploading photos as a .jpg file, but you can upload photos in any of these file formats:

    • JPEG (.jpg file extension)

    • PNG (.png file extension)

    • TIFF (.tif file extension)

    • BMP (.bmp file extension)

    • GIF (.gif file extension)

  • If your photo is in JPEG format, it should have a quality of 90 or higher on the 0-99 JPEG quality scale. We'll then optimise it for display in your listing.

  • Before you start uploading, rename your photo files with names that will help you remember what they are, and put them in a folder on your computer where you can find them quickly and easily in case you need them again.


Visit the Seller Centre to learn more about using great pictures and photo quality recommendations.

For more information on other requirements for sellers and tips on how to meet – and exceed – buyers' expectations, read Selling practices.

Variation Specifics provided does not match with the variation specifics of the variations on the item.

There are 2 possible reasons for getting this error on a product:

  1. An originally single variant product is now being sent as a multi-variant product - eBay will not allow this so the product needs to be completely ended, deleted and re-listed.

  2. The variation data for the product from the eCommerce store is not good particularly good e.g. different attribute names in different variants.

So, it would have originally listed fine but now is not getting updated due to failing the validation rules.

Variations Specifics and Item Specifics entered for a Multi-SKU item should be different
If you have products that have this error then it is likely that your product has been set up in your eCommerce store as a product with variations/options (eBay call this Multi-SKU) so eBay is expecting a variation but you don't have them.

Check in your eCommerce store for the products to see if there are variations and remove them if they are not required.

For example, often in Shopify the variation is called 'Title'. To resolve this, in your Shopify Store, Go into the product section of one of the products and under 'variants' remove any variations if these products don't come with variations.

You should also double-check in the product page in our system, under Variations.

If there is only one variation, then Variation Name should be empty, ie no options are defined. If you do have options, then at least 2 distinct values should be provided.

Once you have made changes in your eCommerce store go to the dashboard in our system and trigger a refresh by clicking 'Sync Now' from the dashboard so that the updates are sent up to eBay.

A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category
This error means that a product was previously listed with variations, thus is in a Variation-enabled Category on eBay and has been moved to a category that doesn't support variations.

For any products with this error we need to delete/purge the item from eBay, delete the category mapping for them to re-list.

You will need to submit a support request to have this done.

UPC should only contain digits
If your products show an eBay validation error like this:

"ebay validation error: UPC should only contain digits" and it is followed by scientific notation.

It means that an update has gone wrong somewhere, most likely while updating Product Identifiers in your store via copy/paste from Microsoft Excel which changed number field for this Product identifier e.g. UPC to this "9.111E+12".

This eBay validation error can also occur if your UPC contains non numeric characters, e.g. 14500-459-1111, these should be removed.

You can also get this error with UPC's containing letters, eg when the SKU or the MPN has been placed in the UPC field, again either remove UPC or update it with the correct one.

More information about UPC can be found here: https://en.wikipedia.org/wiki/Universal_Product_Code 


Please check this data on your store and correct it, once done, go to the dashboard and click "Sync now" to refresh the data.


For more information about Excel issue see this article. http://superuser.com/questions/413226/why-does-excel-treat-long-numeric-strings-as-scientific-notation-even-after-chan


You can validate your UPC here https://www.upcdatabase.com 

Listings having an eBay validation error will not be updated or listed on eBay until the error is resolved.

Your PayPal email address was not found
This error means that the PayPal address provided cannot be found / verified by eBay / PayPal.

At the time of creating a listing, eBay confirms that the Paypal account supplied in the payment business policy is:
  • Verified premium account OR
  • Verified business account


Please ensure that the correct address has been entered into Settings>eBay store settings> PayPal User ID.


It could be as simple as a child account has been linked, which isn’t allowed to write transactions against the parent.


In short, if the email address is typographically the same between our system and the payment business policy; then the retailer will need to confirm with PayPal as to why it may not be coming up

No listings can be made on eBay until this is resolved.


You must have a valid PayPal Account in good standing to require immediate payment.

This error means that the PayPal address provided cannot be verified as being in good standing by eBay / PayPal.


At the time of creating a listing, eBay confirms that the Paypal account supplied in the payment business policy is:
  • Verified premium account OR
  • Verified business account


Please ensure that the correct address has been entered into Settings>eBay store settings> PayPal User ID.



It could be as simple as a child account has been linked, which isn’t allowed to write transactions against the parent. It may be the PayPal account is not a business account.


In short the retailer will need to confirm with PayPal as to why it is not in good standing.


No listings can be made on eBay until this is resolved.

The tags Size is/are disabled as Variant
The tags Ring Size is/are disabled as Variant
The tags Style is/are disabled as Variant
The tags Quantity is/are disabled as Variant
The tags Type is/are disabled as Variant
The error occurs because eBay restricts the use of certain words/values, as the name for a variant attribute under a particular category.

For example, on eBay AU under the category "Baby » Nursery Bedding » Sleeping Bags & Sleepsacks", you are not allowed to use a value of "Size" as a variant attribute name. This is because eBay has reserved "Size" as an Item Specific for that category.

The fastest way to resolve the issue is to rename attribute for the variant (e.g. use "Product Size" instead of "Size").

variants do not have unique attributes
This error occurs when some of the variations you are trying to list in a multi-variation listing, have  the same variation value. (e.g. you have more than 1 variant with size = 9)
 
Check that the  variation values are all unique for your product variants.
The item can't be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.

ReviseFixedPriceItem cannot update price or quantity

Missing name in the variation specifics or variation specifics set.; zeroed out
The cause for this error could be one of the following:

  • When one or more of the product variations is missing the appropriate information. For example if one or more of the product variations is missing the colour or size information. Check all variants of the product to ensure they all have the required variation information.

  • If you have modified the value of the variation label used by the product. For example, if the variation label was initially called "Color", but you have since changed it to be "Colour". The only way is to resolve this error is to end the eBay listing, then list the product as a new eBay listing.
The UPC field is missing. Please add UPC to the listing and try again. If you're using a mobile app, make sure you have version 5.1 or higher.

You're not allowed to revise ended listings.
An eBay listing for this product previously existed but has since been ended on eBay for some reason.
To resolve, you need to first end the listing in our system, then upload to eBay as a new listing.

It looks like you've reached the amount you can list. You can list up to <$xxxxx> in total sales this month. Request to list more: https://scgi.ebay.com/ws/eBayISAPI.dll?UpgradeLimits&appId=0&refId=19  
Please see the following eBay page for further information on selling limits and how to request an increase from eBay:  http://pages.ebay.com.au/help/sell/sellinglimits.html
Because you've specified Local Pickup Only for this item, you can't require immediate payment.















A full list of eBay errors can also be found here: http://developer.ebay.com/devzone/xml/docs/reference/ebay/errors/errormessages.htm