Refunding your buyer as a managed payments seller is simple. Refunds can be issued by sellers, or by eBay.
When you offer your buyer a refund, the amount will be paid from the total of your Available, Processing and On hold funds. If you don't have enough funds to cover the cost of the refund, the amount will be paid from your payout bank account or on-file credit card. Please ensure your credit card information is up to date to avoid any charge failure.
- For example, if you issue a $100 refund to the buyer and only have $80 in Available, Processing and On hold funds, your payout bank account or on-file credit card will be used to fund the remaining $20.
When eBay issues a refund to your buyer on your behalf, the amount will be deducted from the total of your Available, Processing and On hold funds. If you don't have enough funds to cover the full refund amount, your Available funds will show as a negative balance and your future orders may be used to reimburse eBay.
If the total of your Available, Processing and On hold funds are insufficient to cover the outstanding amounts you owe, eBay will charge your on-file payment method for the remaining balance owed within 14 days from the date the balance went negative. We may add up the amounts you owe into a single charge. All the details related to these charges will be visible on your financial statement.
Issuing a refund
You can issue a full or partial refund for items in Seller Hub or My eBay up to 90 days after the original transaction, provided there are no open cancellation or return requests, eBay Money Back Guarantee claims or payment disputes.
Here's how to issue a full or partial refund for an item or order:
- Locate the order in Seller Hub or My eBay Sold.
- From the drop-down menu, select Send refund.
- Choose a reason for the refund.
- Specify a refund amount at the item or order level.
- Enter the desired refund amount, and select Send refund.
You'll get an email confirming that the refund has been initiated. Once complete, you'll get an email confirmation and the refunded amount will appear in your order details. You can refund up to 100% of the transaction.
If you're issuing an order-level partial refund, the amount will be split proportionally across each item in the order.