Skip to content
Create a Support Ticket
  • There are no suggestions because the search field is empty.

Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST

Fix BigCommerce price and GST imports

It is possible that GST is not configured properly in your Bigcommerce store.

If you sell products that include a GST component, your settings should reflect this.

An example is provided below, please check out the Bigcommerce documentation for more info.

Please check these:

Upper right corner, Setup & Tools -> Tax -> Prices Entered With Tax option (see screen capture)

Check that the correct GST tax zone and rate is defined:

Products that are Tax Free

If you have one or more products that are tax free, the recommended settings are like this:

  1. Enter prices exclusive of tax.
  2. Make sure there's a "Non-Taxable Products" rate and the value is zero (see image above)
  3. Make sure you select Tax Class: Non-Taxable Products in the product details screen:

Basically, you need to follow the advice in the help popup window next to the Tax Class field:

"If this product should not be taxable, you should create a 'Non-Taxable Items' tax class, leave it at 0% for your tax rates and then select it for this product."