App error: It seems you have found an error. If you have previously installed eBay LINK, try uninstall and then install again.

If you receive this error when trying to launch eBay LINK from Shopify then the following reasons may apply:

Accessing Multiple Shopify stores from one Shopify login

• If you have access to multiple Shopify stores from one Shopify login and try to open eBay LINK it's likely that you will receive this error.
• If you need to access eBay LINK for multiple Shopify stores please contact support and we will create a separate login. Please provide proof e.g a screenshot of your Shopify which shows the stores you have access to.

You have switched from BigCommerce to Shopify (or Vice Versa) and you have kept the same store name

• If you have the same name in BigCommerce as in Shopify, for example if your Store is called "All that digi' in Shopify and in BigCommerce you will receive this error.
• Please contact support as we will need to remove the old eBayLink account.