Failed Orders

Why am I receiving Overdue Orders email notifications?
One of the performance measurements on eBay is the timeliness with which a retailer is able to dispatch an order to a customer.  For this reason, you will r...
Fri, 3 Feb, 2017 at 12:34 AM
What is a ‘Quarantined’ order?
Quarantined orders are orders that at the time of importing, have not had payment confirmed. There a three main reasons for this: Payment has not bee...
Wed, 20 Sep, 2017 at 11:01 AM
I have orders in My eBay but they aren’t coming through to my eCommerce store – why?
If you notice orders are not coming through, please submit a support request immediately so we can investigate and fix the issue for you.  Note that orders...
Fri, 3 Feb, 2017 at 12:43 AM
I have an order that says ‘Retailer Notified Failure’, what does this mean?
If you have orders that are stuck at Retailer Notified Failure it means that we have attempted to send the order through to your store but your store will n...
Fri, 3 Feb, 2017 at 12:45 AM