When adding or updating listings on eBay you may occasionally encounter listing errors or warnings back from eBay. 


The table below lists the most common errors/warning messages from eBay, and what you can do to resolve them, to ensure any affected product(s) are listed successfully on eBay.



ERROR MESSAGE

SUGGESTED SOLUTION

category doesn't accept variations
The reason for getting this validation error is because the eBay category that the products it is mapped to does not allow products with variations to be listed within it.

To resolve this, you will need to remap the product to a category that does support variations.

  • From the product page in eBayLINK, click the Edit button, in the Categories section, click "Add new mapping"

  • Find another suitable category which has the following symbol:


  • Click save mapping, which will bring you back to the Product page, 
  • Finally, click update to commit the changes and go to the dashboard and click the "update market place" button.

Check back once that has been completed to ensure the product is listed / updated.

For a list of eBay categories that allow variations, see this eBay article, Which categories can have listings with variations?

Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side

Essentially the image or images supplied do not meet eBay's requirements, which are

We've got a few simple rules and recommendations for using pictures on eBay: (full article)

Rules
All listings* on eBay.com.au and most other eBay sites must meet these requirements
  • Every listing must have at least one photo.

  • Photos need to be at least 500 pixels on the longest side.

  • You can't use a catalogue or stock photo if you're listing an item as 'used'.

Recommendations
To make sure buyers get a good look at the item they're thinking about purchasing
  • Optimise for mobile – make your pictures 1600 pixels on the longest side.

  • Keep your images clean – no text, borders or uncluttered backgrounds.

  • Use watermarks sparingly – make sure they don't distract a buyer's eye from your product.


Other best practice tips:
  • We recommend uploading photos as a .jpg file, but you can upload photos in any of these file formats:

    • JPEG (.jpg file extension)

    • PNG (.png file extension)

    • TIFF (.tif file extension)

    • BMP (.bmp file extension)

    • GIF (.gif file extension)

  • If your photo is in JPEG format, it should have a quality of 90 or higher on the 0-99 JPEG quality scale. We'll then optimise it for display in your listing.

  • Before you start uploading, rename your photo files with names that will help you remember what they are, and put them in a folder on your computer where you can find them quickly and easily in case you need them again.


Visit the Seller Centre to learn more about using great pictures and photo quality recommendations.

For more information on other requirements for sellers and tips on how to meet – and exceed – buyers' expectations, read Selling practices.

Variation Specifics provided does not match with the variation specifics of the variations on the item.

There are 2 possible reasons for getting this error on a product:

  1. An originally single variant product is now being sent as a multi-variant product - eBay will not allow this so the product needs to be completely ended, deleted and re-listed.

  2. The variation data for the product from the eCommerce store is not good particularly good e.g. different attribute names in different variants.

So, it would have originally listed fine but now is not getting updated due to failing the validation rules.

Variations Specifics and Item Specifics entered for a Multi-SKU item should be different
If you have products that have this error then it is likely that your product has been set up in your eCommerce store as a product with variations/options (eBay call this Multi-SKU) so eBay is expecting a variation but you don't have them.

Check in your eCommerce store for the products to see if there are variations and remove them if they are not required.

For example, often in Shopify the variation is called 'Title'. To resolve this, in your Shopify Store, Go into the product section of one of the products and under 'variants' remove any variations if these products don't come with variations.

You should also double-check in the product page in our system, under Variations.

If there is only one variation, then Variation Name should be empty, ie no options are defined. If you do have options, then at least 2 distinct values should be provided.

Once you have made changes in your eCommerce store go to the dashboard in our system and trigger a refresh by clicking 'Sync Now' from the dashboard so that the updates are sent up to eBay.

A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category
This error means that a product was previously listed with variations, thus is in a Variation-enabled Category on eBay and has been moved to a category that doesn't support variations.

For any products with this error we need to delete/purge the item from eBay, delete the category mapping for them to re-list.

You will need to submit a support request to have this done.

UPC should only contain digits
If your products show an eBay validation error like this:

"ebay validation error: UPC should only contain digits" and it is followed by scientific notation.

It means that an update has gone wrong somewhere, most likely while updating Product Identifiers in your store via copy/paste from Microsoft Excel which changed number field for this Product identifier e.g. UPC to this "9.111E+12".

This eBay validation error can also occur if your UPC contains non numeric characters, e.g. 14500-459-1111, these should be removed.

You can also get this error with UPC's containing letters, eg when the SKU or the MPN has been placed in the UPC field, again either remove UPC or update it with the correct one.

More information about UPC can be found here: https://en.wikipedia.org/wiki/Universal_Product_Code 


Please check this data on your store and correct it, once done, go to the dashboard and click "Sync now" to refresh the data.


For more information about Excel issue see this article. http://superuser.com/questions/413226/why-does-excel-treat-long-numeric-strings-as-scientific-notation-even-after-chan


You can validate your UPC here https://www.upcdatabase.com 

Listings having an eBay validation error will not be updated or listed on eBay until the error is resolved.

Your PayPal email address was not found
This error means that the PayPal address provided cannot be found / verified by eBay / PayPal.

At the time of creating a listing, eBay confirms that the Paypal account supplied in the payment business policy is:
  • Verified premium account OR
  • Verified business account


Please ensure that the correct address has been entered into Settings>eBay store settings> PayPal User ID.


It could be as simple as a child account has been linked, which isn’t allowed to write transactions against the parent.


In short, if the email address is typographically the same between our system and the payment business policy; then the retailer will need to confirm with PayPal as to why it may not be coming up

No listings can be made on eBay until this is resolved.


You must have a valid PayPal Account in good standing to require immediate payment.

This error means that the PayPal address provided cannot be verified as being in good standing by eBay / PayPal.


At the time of creating a listing, eBay confirms that the Paypal account supplied in the payment business policy is:
  • Verified premium account OR
  • Verified business account


Please ensure that the correct address has been entered into Settings>eBay store settings> PayPal User ID.



It could be as simple as a child account has been linked, which isn’t allowed to write transactions against the parent. It may be the PayPal account is not a business account.


In short the retailer will need to confirm with PayPal as to why it is not in good standing.


No listings can be made on eBay until this is resolved.

The tags Size is/are disabled as Variant
The tags Ring Size is/are disabled as Variant
The tags Style is/are disabled as Variant
The tags Quantity is/are disabled as Variant
The tags Type is/are disabled as Variant
The error occurs because eBay restricts the use of certain words/values, as the name for a variant attribute under a particular category.

For example, on eBay AU under the category "Baby » Nursery Bedding » Sleeping Bags & Sleepsacks", you are not allowed to use a value of "Size" as a variant attribute name. This is because eBay has reserved "Size" as an Item Specific for that category.

The fastest way to resolve the issue is to rename attribute for the variant (e.g. use "Product Size" instead of "Size").

variants do not have unique attributes
This error occurs when some of the variations you are trying to list in a multi-variation listing, have  the same variation value. (e.g. you have more than 1 variant with size = 9)
 
Check that the  variation values are all unique for your product variants.
The item can't be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Your listing may contain titles and/or a description which contain illegal words, or your eBay account may not be up to standard to continue listing.

Check your title/description for prohibited words. See eBay’s offensive policy. 

Some eBay sites will also block titles/descriptions containing Brand/Copyright names or conflicting information. Eg. mentioning Apple in a description of a Android product (This policy can vary between eBay sites).

Try deleting your description and adding limited information to test this issue. You should also contact eBay directly to ensure your account is not limited or restricted in any manner.


Missing name in the variation specifics or variation specifics set.; zeroed out
The cause for this error could be one of the following:

  • When one or more of the product variations is missing the appropriate information. For example if one or more of the product variations is missing the colour or size information. Check all variants of the product to ensure they all have the required variation information.

  • If you have modified the value of the variation label used by the product. For example, if the variation label was initially called "Color", but you have since changed it to be "Colour". The only way is to resolve this error is to end the eBay listing, then list the product as a new eBay listing.
The UPC field is missing. Please add UPC to the listing and try again. If you're using a mobile app, make sure you have version 5.1 or higher.
For some products, eBay requires that a UPC number be provided when listing a product.


A UPC (Universal Product Code) is a barcode symbology that is widely used in the United States, Canada, United Kingdom, Australia, New Zealand, in Europe and other countries for tracking trade items in stores. It consists of 12 numeric digits, that are uniquely assigned to each trade item.


To add UPC's to your listings, please add it to your eCommerce platform. Our system will sync and import the details and add it to your eBay listings.


If you do not have UPC values for your product(s) please leave the UPC filed empty in your eCommerce platform.



You're not allowed to revise ended listings.
An eBay listing for this product previously existed but has since been ended on eBay for some reason.
To resolve, you need to first end the listing in our system, then upload to eBay as a new listing.

It looks like you've reached the amount you can list. You can list up to <$xxxxx> in total sales this month. Request to list more: https://scgi.ebay.com/ws/eBayISAPI.dll?UpgradeLimits&appId=0&refId=19  
Please see the following eBay page for further information on selling limits and how to request an increase from eBay:  http://pages.ebay.com.au/help/sell/sellinglimits.html
Because you've specified Local Pickup Only for this item, you can't require immediate payment.
This error can occur when 1 or more of the default eBay Business Policies are missing.

Our system expects/creates the following eBay Business Policies, named exactly as per below:

  • Postage Policy = “basic”
  • Payment Policy = “PayPal”
  • Returns Policy = “ReturnPolicy”


e.g.


Note: the eBay Business Policies must be named exactly as above, as it is case sensitive.


To check this, log into your eBay account and go to:
  • My eBay
  • Hover over the "Account" tab and select "Business Policies".


If any are missing, please create and name them as per the above.

The email address you entered isn't linked to a PayPal account. If you don't have a PayPal account, you'll need to set one up with this email address so that buyers can pay you.
Please check the following:
  1. Make sure your PayPal address is entered and spelled correctly in your eBay Payment Business Policy.
    e.g.
  2. Make sure your PayPal address is entered and spelled correctly in your automatic payment method. 
  3. Confirm your email address with Paypal. 
  4. Make sure your PayPal address is correct in our system: go to Settings - eBay - General.

If you receive an error relating to PayPal then it is an issue with your PayPal account.
Before you can list this item we need some additional information to create a seller's account.
This eBay error can occur when your eBay account is missing an automatic payment method for eBay fees.

It can also be returned by eBay, if you have an expired credit card designated as your automatic payment method on eBay.

To add/modify an automatic payment method on your eBay seller account:

  1. Login to your eBay seller account.
  2. Go to "My eBay --> Account --> Seller Account".
  3. Click the "Automatic Payment Method" link to add/modify the automatic payment method for your eBay account.
    e.g.


Further information on eBay automatic payment methods can be found here.


The item specific For sale by is missing. Add For sale by to this listing, enter a valid value, and ...
This eBay error can occur when you have mapped your product to an eBay category that has mandatory Item Specifics.

For example, if you had mapped a product to the eBay AU category "Cars, Bikes, Boats > Motorcycles > Trail Bikes", then eBay requires that you have set the Item Specific named "For sale by".

e.g.

Note: the red asterix (*) next to the item specific "For sale by" which indicates it's a required field.

Typically it may be that you product has been incorrectly mapped to the wrong eBay category.

The fastest way to resolve the issue is to re-map your product to the correct, or a more relevant eBay category.

Only single quantity items can be listed in the category selected.
On eBay, certain categories only allow sellers to list items in single quantities.

For example the eBay category "Cars, Bikes, Boats > Motorcycles > Trail Bikes" has this restriction.

To resolve the issue, either limit the eBay quantity of the item to "1", or alternatively you can try mapping the product to a more relevant eBay category.

Seller is not eligible to list a discounted item.
This eBay warning means that your eBay account is not currently enabled for strike-through pricing on your listings. By default this feature isn't enabled on a seller account. eBay only enables this feature for sellers it has vetted/qualified.

This warning doesn't prevent your products from listing on eBay, but products with a sale or strike-through price, will not be display as "on sale" by eBay on your listings.

e.g. the following pricing fields "You save" and "Now" will not be displayed on your eBay listings, even if the item is on sale.



To request that Strike Through Pricing (STP) be enabled on your account, please contact your eBay account manager or eBay customer services.





A full list of eBay errors can also be found here: 

http://developer.ebay.com/devzone/xml/docs/reference/ebay/errors/errormessages.htm