This error means that the PayPal address provided cannot be found / verified by eBay / PayPal. 


At the time of creating a listing, eBay confirms that the Paypal account supplied in the payment business policy is:

  • Verified premium account OR
  • Verified business account


Please ensure that the correct address has been entered into Settings>eBay store settings> PayPal User ID.


It could be as simple as a child account has been linked, which isn’t allowed to write transactions against the parent.


In short, if the email address is typographically the same between our system and the payment business policy; then the retailer will need to confirm with PayPal as to why it may not be coming up

No listings can be made on eBay until this is resolved.