In this article we look at why inventory numbers in our system might be different than what you expect as a Shopify store owner.
There are 2 aspects that contribute here:
- We use a stock buffer as a way to prevent accidental overselling on eBay, see below for explanation
- Shopify uses certain methods to track inventory, sometimes these are not properly configured
1. Stock buffers
This is set in the Settings -> Administration page by the field Minimum stock buffer:
If you chose a value greater than zero, it will also show you that on each and every product page in the eBay Australia Product View section:
2. Shopify Inventory
In Shopify, you have the option to either track inventory or don't track inventory.
If you chose to not track inventory, we will assume a default value of 10 for all your inventory numbers, this is because eBay needs an actual inventory number.
If you chose to track inventory, you will need to appropriately select the option in the product page for a single variant product or in the variant page for a multi variant product:
Make sure you select "Shopify tracks this product's inventory" for all variants or results are unpredictable.
You can check the values that we get from Shopify, look for "inventory-management"
If it's like this then Shopify tracks your product's inventory:
If it's like this then Shopify doesn't track your product's inventory and we will default the value to 10: